Analyst II, Systems in Miami, FL at Lennar Homes

Date Posted: 5/19/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    5/19/2020

Job Description

Overview

The Analyst II will assist the team with the training and support efforts of Lennar’s Land Management application in Microsoft Dynamics 365. They will provide response for users requiring assistance with software issues and problems. Respond to requests for assistance by phone, email and/or using a help desk management system. The Analyst II will assist in determining business requirements and documenting those requirements in Jira.  They will also conduct in person or WebEx-based training of new and existing users.



Responsibilities

Principle Duties and Responsibilities:

  • Conduct trainings both in person and via WebEx
  • Create end user support documentation and power point presentations for training
  • Support Sr Business analyst in gathering business requirements and recording in Jira
  • Diagnose and resolve technical issues for Microsoft Dynamics 365
  • Track and route problems and resolutions, log all user interaction in Service Now
  • Assist in product testing of new functionality to be released
  • Self-motivated with the ability to work independently as well as part of a team
  • Must be flexible and readily adapt to changing priorities/tasks
  • Demonstrates effective communication skills when providing system training
  • Recommends solutions to business problems and enables best practices solutions


Qualifications

Technical Skills

  • Demonstrates an understanding of technology used in assigned area
  • Executes assigned tasks with minimal supervision
  • Quickly grasps technical and business concepts
  • Independently solves technical problems in assigned area
  • Collaborates with subject matter experts to assist in analysis and modelling of business processes and capabilities
  • Utilizes reporting tools to extract and manipulate data
  • Recognizes when to escalate to more senior associates
  • Provides level 2 support functions
  • Implements solutions in alignment with IT strategy and standards
  • Application of systems analysis techniques and procedures, including consulting with users, to determine system functional specifications

Education and Experience

  • 3+ years
  • Bachelor’s degree or certification required

Additional Skills:

  • Diligent; acts promptly
  • Interactive; maintains effective working relationships, supporting company leadership and team
  • Readily embraces change
  • Maintains a supportive and collaborative team work environment; encourages teamwork in others
  • Engages with others and works with integrity and ethically; upholds organizational values
  • Sensitive and responsive to internal and external needs; maintains a positive attitude, willing to seek solutions
  • Demonstrates operational awareness in problem solving
  • Understands the company's philosophy on diversity in the workplace

Physical Requirements: This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

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RedHen

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