Collections Manager in Irvine, CA at SunStreet Energy Group, LLC

Date Posted: 10/26/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Irvine, CA
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
    10/26/2020

Job Description

Overview

POSITION TITLE:                 Collections Manager

LOCATION:                           TBD

REPORTS TO:                       Director, Asset Management

POSITION SUMMARY:        The Collections Manager will be responsible for the full suite of early and late stage delinquency strategies undertaken by SunStreet directly or through 3rd party vendors and attorneys. Essential duties include case preparation and research, vendor oversight, KPI tracking and improvement and program enhancement.  The ideal candidate will have several years’ experience in a B2C collections and servicing coordination role, with direct experience managing and coordinating with vendors.



Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

MANAGE EXISTING COLLECTIONS AND RECOVERY PROCESS

  • Manage default communication delivery and process
    • Use Salesforce reports to identify and track default customers
    • Responsible for quality control of default communications
    • Monitor and update Salesforce & Box with default communication
    • Update internal records to reflect when the customer has remedied
  • Identify and prepare cases to send to external collections and recovery attorneys
  • Collect and compile all required documents
  • Collect all records of customer contact
  • Ensure complete accuracy of all information
  • Respond promptly to inquiries and information required from recovery attorneys
    • Undertake and complete detailed and accurate research
    • Track activity in Salesforce, as necessary
    • Escalate cases to department heads, as necessary
    • Manage affidavits, settlement negotiation and settlement documentation
  • Work closely with Accounting to ensure costs and recoveries properly allocated to account
  • Create and maintain reporting on recovery and collections (costs incurred, recovery amounts, monthly and ad hoc management and investor reporting)

LIASE BETWEEN SUNSTREET TEAMS AND 3rd PARTY SERVICING VENDOR

  • Responsible for tracking early stage delinquency handoff to 3rd party servicing vendor
  • Manage and oversee early stage delinquency strategy including contact type and mix
  • Manage 3rd party vendor relationship, oversee and identify SLA variance
  • Primary contact between SunStreet Customer Care, 3rd party servicing vendor and outside recoveries;
    • Identify tools and reports needed by Customer Care team and 3rd party servicing vendor to accurately and effectively respond to customer balance inquiries

PROCESS IMPROVEMENT AND EXPANDED RECOVERY PROGRAM

  • Identify strategies to execute recovery efforts in additional jurisdictions
  • Improve payment and balance visibility to customers and agents
  • Identify options and strategies to increase payments and autopay signup
  • Prepare and maintain process documentation and SOPs
  • Work with IT and Senior Business Analyst to implement improved tracking within Salesforce
  • Additional duties as assigned

Management reserves the right to change the duties and responsibilities set forth herein at any time.

Note:  This position outlines the basic tasks and requirements for the position noted.  It is not a comprehensive listing of all job duties for the associate.

In addition to the above each employee may be required to cross train for position(s) within the division organizational structure from time to time, as required by the Division President.



Qualifications

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • 5 years professional experience in B2C loan collections, servicing or recoveries in a similarly structured long-term contract (mortgage, student loans, auto loans) with 2 years of direct project and/or vendor management experience
  • Bachelor’s degree in business administration, Finance, Accounting or other applicable field
  • Familiarity with payment processing, payment posting and general servicing functions
  • Familiarity with FDCPA compliance. Recent completed training ideal.
  • Extremely detail-oriented and organized
  • Exercise impeccable judgement and problem-solving skills
  • Demonstrated initiative and experience developing and refining new or ambiguous processes
  • Advanced Excel skills
  • Excellent communication skills with demonstrated experience working cross-functionally
  • Experience with Salesforce or similar CRM platform

 

PHYSICAL REQUIREMENTS:

The position requires the ability to occasionally bend, stop, reach, lift, move and carry office materials such as: boxes/collateral weighing 25 pounds of less. Finger dexterity required to operate a computer, keyboard, calculator and telephone equipment.

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