Customer Care Coordinator in Austin, TX at Lennar Homes

Date Posted: 4/4/2021

Job Snapshot

Job Description


As a Customer Care Coordinator, you will answer all customer care calls and inquiries.  You will also process and administer all customer care and quality assurance related paperwork and information and maintain customer care records and support department activities.


  • Receive and Return all Customer phone calls within 24 hours
  • Log phone calls
  • Communicate phone call messages to appropriate Field Representative
  • Make sure customer received a call back from appropriate representative within a communicated time frame
  • Enter all inspection report information in the CFT program as identified service orders
  • Send 30 Day and 360 Day histories to homeowners with cover letter
  • Send service orders via fax to all contractors with noted date for work and/or delinquent date
  • File all documentation in warranty file and keep with other department file in a central folder
  • Enter all completed service orders
  • Process UW Requests when work complete and invoices are submitted
  • Make a service order entry identifying information in letters sent to customers on history
  • Water intrusion list is to be logged daily and followed through
  • Weekly report of open service orders is to be generated and sent to the Field Representatives


  • Minimum High School or GED required
  • 3 years customer service experience, preferably with a homebuilder
  • Intermediate to advanced PC skills (Microsoft Word and Excel) 
  • Excellent verbal and written communication skills
  • Must possess professional attitude to represent company in a positive manner
  • Team player
  • Excellent interpersonal skills


  1. Sales Jobs
  2. Customer Service Jobs

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