Customer Care Representative in Houston, TX at Lennar Homes

Date Posted: 1/11/2020

Job Snapshot

Job Description

Overview



You will be responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction. #CB #ZR



Responsibilities

  • Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
  • Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.
  • Schedule and supervise subcontractor repairs in homes after delivery to homeowner.
  • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
  • Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
  • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
  • Evaluate subcontractor and product performance and provide ongoing information to Manager as it relates to quality of workmanship and materials.
  • Participate in emergency on call rotation service schedule.
  • Keep accurate service request logs and documentation of all work performed.
  • Participate and attend department meetings.


Qualifications

  • High School Diploma or equivalent required.
  • Associates degree or equivalent preferred.
  • 3 years residential customer care or construction field
  • Valid driver’s license and a good driving record
  • Working knowledge of new technology such as iPads
  • Excellent verbal and written communication skills

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