Developer II - ServiceNow in Irvine, CA at Lennar Homes

Date Posted: 2/23/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Irvine, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/23/2020

Job Description

Overview

The ServiceNow Developer II is responsible for developing, configuring, testing, and implementing ServiceNow for Lennar. The ServiceNow Developer II will work as part of the ServiceNow scrum team, as well as with product owners and business analysts to understand business requirements to support ongoing business needs. This role will also make recommendations toward the development of new applications or features and follow best practices.



Responsibilities

Principal Duties and Responsibilities: 

  • Develops/implements new configurations and customizations for ServiceNow
  • Develops system integrations and process automation within the ServiceNow instance, and other Information Services applications
  • Creates and configures Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting of each
  • Creates and configures Notifications, UI Pages, UI Macros, Formatters, etc. in ServiceNow
  • Coordinates and facilitates application and platform upgrades
  • Creates ServiceNow reports and dashboards
  • Implements new ServiceNow modules based on the needs of Lennar
  • Performs system and integration testing
  • Authors and maintains technical documentation
  • Analyzes user requirements to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
  • Maintains responsibility of the continuous review of new ServiceNow modules, as well as other commercially available software to ensure the ServiceNow platform and tools remain current
  • Maintains responsibility of the creation and documentation of development, unit test cases and build plans
  • Supports all future releases and provides updates to software as required based on feedback from users
  • Upholds an understanding of ServiceNow modules and software licensing functionality


Qualifications

Education and Experience Requirements:

  • Bachelor’s Degree or certification required
  • 3+ Years of progressively responsible computer programming and analysis experience
  • 2+ years ServiceNow working experience including development, design and implementation

Additional Skills: 

  • Thorough understanding of ITIL/ITSM processes
  • Certified ServiceNow System Administrator preferred, and/or ITIL Foundations Certification preferred
  • Knowledge of Incident, Facilities, Knowledge, CMDB and reports/metrics
  • Must be engaged and able to see projects through from start to finish with little to no guidance
  • Must possess project delivery skills and experience working directly with stakeholders, customers, and clients.
  • An understanding of Agile development and delivery
  • In depth understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow including, but not limited to Incident Management, Change Management, Problem Management, Asset Management, CMDB Management, Service Catalog, Knowledge Management, and Service Portal modules
  • Ability to use data-driven techniques, analyze and interpret data
  • Ability to work in challenging and ambiguous environments
  • Ability to communicate effectively to team members on a regular basis
  • Ability to work across functional areas to drive continuous improvement
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
  • Tenacious, driven, energetic and a high degree of professional integrity
  • Reacts to project adjustments and alterations promptly and efficiently
  • Flexible during times of change
  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines
  • Strong written and oral communication skills
  • Strong interpersonal and operational skill sets
  • Must be able to learn, understand, and apply new technologies
  • Strong customer service skills and focus required
  • Follows directions from a supervisor
  • Interacts well with co-workers, supervisors and management
  • Accepts constructive criticism
  • Maintains professional appearance and demeanor at all times

Physical Requirements: This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.  This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.  

Lennar Corporation is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, marital status, personal appearance, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, or liability for service in the Armed forces of the United States

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