HOA Manager in Orlando, FL at Lennar Homes

Date Posted: 1/9/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
    1/9/2022
  • Job ID:
    2021-20631

Job Description

Responsibilities

Primary Duties and Responsibilities

 

Community Care Responsibilities:

  • Direct all interaction with customers and all on-site and off-site management companies, association managers, activities directors, gate attendants, arc boards, vendors and suppliers personnel
  • Respond to all customer complaints and coordinate with Lennar' Corporate customer care department to resolve outstanding concerns
  • Facilitate specific customer care seminars for residents
  • Manage customer complaint log to ensure proper resolution to all complaints are resolved in the timeframe expectations set by the division
  • Develop and maintain an effective ongoing resident’s relations plan, implement initiatives, and retain an operating environment to achieve a satisfactory level of resident service as measured by formal and informal feedback and surveys
  • Oversee the coordination with appropriate homebuilding field, administration and sales associates on community needs or requests

 

Community Management / Club Management:

  • Manage the creation and supervision of community structures including master and sub homeowner associations, maintenance free designations, community development districts and condominium and common associations
  • Participate in the operation of Community Development Districts
  • Develop and implement the processes that will improve consistent communication flow to our customers and management companies including but not limited to community: newsletters, event calendars and web-sites
  • Provide leadership and direction to effectively manage relationships with other business groups and achievement of company and property goals and objectives
  • Sit on HOA and CDD board of directors as required
  • Develop a process of communication between Lennar Sales and Community representatives and HOA Management
  • Lead team of external management companies & consultants responsible for managing in excess of $50M in assets (clubs and common areas)
  • Responsible for operational control of all HOA’s and clubs in excess of $50MM in assets, and developing strategies and executing a plan to lead a team of external management companies and consultants
  • Create all HOA documents, club plan documents, condominium documents, and sales disclosure documents

Homeowner and Condominium Management:

  • Direct all association meetings including quarterly meetings, budget meetings, committee meetings, public presentation meetings, annual meetings and turnover
  • Manage the preparation, establishment and operation of Homeowner, condominium and commercial associations and act as a liaison and board member

Facilities Management:

  • Responsible for service standards execution by management companies including golf courses, restaurants, pools, club and fitness facilities
  • Insure proper staff training, supervision and follow through is being executed by management companies
  • Responsible for managing the performance of all management companies and developing processes to implement staff evaluations and development programs

Financial Analysis & Review:

  • Responsible for monthly analysis and review of community homeowner/condominium associations and CDD financial statements
  • Prepare and execute community Asset Management Plan
  • Develop complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions
  • Develop, implement and track the annual HOA budget for the Division as well as tracking budgets for all communities
  • Develop and maintain the annual cash flow projections in monthly and quarterly detail, and develop strategies to streamline the cash forecasting process
  • Responsible for developing and implementing the annual HOA budget for the Division, including revenue projections, deficit funding projections, and marketing plan to boost revenue from Food & Beverage income
  • Develop and maintain the annual cash flow projections in monthly and quarterly detail, and develop strategies to streamline the cash forecasting process
  • Develop and manage community budgets

Qualifications

Education and Experience Requirements

  • Bachelor’s degree preferred, relevant experience will be considered in lieu of degree
  • Minimum 5 years experience in community management, business management, budgeting, or a combination of
  • Valid Driver’s License with good driving record
  • Advanced knowledge of scheduling, budgeting and document management
  • Computer literacy and proficient in MS Office products (Word and Excel)
  • Excellent follow-up, communication (written and verbal) and time management skills
  • Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity

#LI-KW1

Type

Regular Full-Time

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