Job Description

Summary of Position Requirements

Primary duty is to engage in on-line and telephone sales activities to generate and maintain appointments for New Home Consultants at the Welcome Home Centers. Act as main point of contact for internet and call-in generated traffic and develop the customer from initial contact on the internet/phone leading to an appointment at the communities.  Accountable for providing a Tickled, Delighted, Happy experience for all internet-generated customer traffic. #CB

Primary Duties and Responsibilities

• Create a positive interactive experience for our internet/phone customers through the use of email and On-Line Chat to develop dialogue
• Provide immediate or same-day email or telephone response to all internet customer requests with a goal of fifteen minute response time for all initial correspondence
• Educate internet customers on current and future community and product offerings and, create desire for internet customers to visit our WHC’s.
• Create and maintain community reference binders for each active and upcoming community
• Work with the VP of Sales Operations & Land and the Sales Coordinator in developing tracking and reporting tools to manage the internet prospecting process and provide transparency of daily activities
• Assist in updating website with current information on new community and product offerings, promotions and homes available for immediate move-in
• Provide feedback on the creation of electronic marketing collateral material
• Possess a competent understanding of the Division’s product and community offerings at all times
• Assist in managing and distributing brochures and other marketing collateral, vial mail or electronic systems, to prospective customers who visit Lennar’s website
• Develop proficiency with CRM to effectively manage the internet customer database
• Mail brochures and other collateral material to customers as necessary
• Enter all internet/phone leads into CRM for ISA team
• Prepare and distribute the following reports:
  • Weekly Lead Report
  • Monthly ISA Summary Report
  • Monthly Appointment/Sales by ISA Report
  • Prepare and update monthly ISA schedule
• Work occasional weekends as required and cover WHC’s during NHC off days

Education and Experience Requirements

• Minimum High School or GED required
• Minimum 1 year sales experience, telephone sales preferred
• Minimum of 2 years administrative experience
• Excellent verbal and written communication skills
• Must have extensive internet exposure and/or internet consumer experience
• Advanced skills in Microsoft Word and Excel
• Valid driver’s license and good driving recordValid auto insurance coverage