Job Description

POSITION SUMMARY:

Support and assist the internet team in generating and maintaining a robust sales pipeline through the use of internet-generated leads.  Accountable for providing a “Tickled, Delighted, Happy” experience for all internet-generated customer traffic.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Create a positive interactive experience for our internet customers through the use of email, online live chat with co-browsing technologies
• Provide immediate or same-day email or telephone response to all internet customer requests with a targeted goal of a less than 10-minute turnaround for all initial correspondence
• Educating internet customers on current and future community and product offerings and, create desire for internet customers to visit our Welcome Home Centers (WHC’s)
• Assist in managing and distributing electronic marketing collateral to prospective customers who visit Lennar’s website
• Create and effectively manage the internet customer database
• Work with Internet Sales Coordinators in developing tracking and reporting tools to manage the internet prospecting process and provide transparency of daily activities
• Create and maintain community reference binders for each active and upcoming community
• Assist Marketing Department in updating website with current information on new community and product offerings, “Home of the Week” promotions, and homes available for immediate move-in
• Provide feedback to Marketing Department on the creation of electronic marketing collateral material
• Coordinate with Marketing Department on the execution of marketing e-blast campaigns or other internet based marketing initiatives
• Have a competent understanding of the division’s product and community offerings at all times
• Perform all other duties as assigned

EDUCATION AND ADDITIONAL REQUIREMENTS:

• Three (3) – five (5) years’ experience in the homebuilding industry
• High school diploma or GED required
• Current/active real estate license
• Previous sales experience preferred
• Maintain regular attendance and punctuality relative to daily work schedule is required
• Must have a valid driver’s license, current automobile insurance, and reliable transportation.
• Strong computer skills required
• Strong command of the English language
• Effective writing skills
• Must have extensive internet exposure and/or internet consumer experience
• Escrow and mortgage financing a plus
• Strong interpersonal and communication skills
• Ability to problem solve
• Ability to self-manage activities with minimal supervision
• Understand and follow posted work rules and procedures
• Committed to self-development of sales and internet skills
• Accept constructive feedback
• Team player

PHYSICAL REQUIREMENTS:

This is primarily an active position; associate must be willing to drive customers to various communities to demonstrate homes and home sites in all weather conditions. Finger dexterity is required to operate a computer keyboard and telephone equipment, extensive phone and computer communication with customers is required. Must be able to lift and carry supplies and materials up to 25 pounds.

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