IT Vendor Manager in Atlanta, GA at Lennar Homes

Date Posted: 10/13/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Atlanta, GA
  • Experience:
    Not Specified
  • Date Posted:
    10/13/2021
  • Job ID:
    2021-19496

Job Description


Overview

The vendor manager is responsible for “all technology and IT vendors for Lennar corporation. The candidate will be the primary resource responsible for a combination of IT vendor contract, performance, relationship and risk management. He or she owns and must understand contractual, commercial, and operational working relationships with vendors to ensure effective delivery of committed products, services, and solutions. This role is a leadership position, reporting directly to the Sr. Manager, IT Sourcing, Procurement & Vendor Management.

The role will require definition and management of policy and process associated with vendor management functions, including collaboration with business units and stakeholders who may be responsible for adherence to or execution of policy and process.
Responsibilities

The vendor manager will be responsible for either the direct execution of the following tasks, or the oversight of resources charged with these tasks, depending on the final structure of the vendor management function in the organization.

Leadership and managerial duties:

  • Work closely with the Sr. manager to provide leadership and set the strategic direction, mission, and vision of the vendor management capability in alignment with the strategic and operational objectives of the technology organization and the broader enterprise.
  • Develop organizational design and functional roles and responsibilities for technology vendor management.
  • Recruit and manage personnel assigned to the VMO.
  • Create and maintain training and performance evaluation materials for resources responsible for vendor management activities.
  • Provide/develop training and resources for internal staff members who may be charged with executing vendor management activities.
  • Collaborate with internal stakeholders including IT and business resources, sourcing, and procurement to develop criteria and best practices for vendor selection.
  • Provide assistance to sourcing teams charged with contract negotiation to optimize the cost-effectiveness of negotiations and ensure compliance of negotiated agreements to established vendor management policies and practices (such as articulation of service levels and deliverables, etc.).

Operational duties:

  • Establish and/or approve internal and external policies, standards, and processes for vendor interaction.
  • Manage the maintenance/enhancement of tools for use in vendor management, including vendor tracking, analytics, and performance management tools.
  • Serve as the leadership-level point of contact between the vendors and internal customers consuming vendor services and solutions.
  • Manage the collection, consolidation and communication of reporting and data on vendor contracts, performance, risk, and relationships to key stakeholders and vendors.
  • Coordinate with asset management resources to assist in the management, tracking and consumption of cloud-based entitlements.

The following activities will oversee the execution of these activities by direct reports or stakeholders to whom this activity is delegated.

Contract management:

  • Oversee maintenance of vendor agreements and in cooperation with procurement, legal and stakeholders ensure that they are current/up-to-date and compliant with relevant laws and regulations.
  • Oversee the creation and maintenance of a repository of vendors in a contract management database or similar solution to track key engagement milestones (expirations, renewals).
  • Segment and rationalize the vendor portfolio so that appropriate focus can be applied to the most strategically important vendor relationships/engagements.
  • Maintain an inventory of vendor spend in collaboration with IT finance and procurement by category (software, hardware, telecom, staff augmentation, services), cost center and region.

Relationship management:

  • Manage vendor relationships as the key point of contact between specified vendors and the business.
  • Serve as a point of escalation for vendor issues and disputes and drive those issues to resolution.
  • Manage the communication process with vendors, including what information should be communicated, when and by whom, to ensure that appropriate leverage is preserved.

Performance management:

  • Oversee the measurement and reporting of vendor performance, including the development of evaluation tools based on stakeholder needs, and the creation of scorecards and dashboards that will accurately present this data.
  • Ensure that the metrics used to evaluate performance are properly tied to business outcomes and bias-free, and that the associated communications around these metrics are clear.
  • Manage delivery of performance feedback to vendor organizations and oversee action plans and corrective measures which may arise from the performance management process.

Risk management:

  • Maintain vendor risk assessments or risk registers in cooperation with risk, privacy, business continuity and security teams.
  • Develop or participate in the development of risk frameworks accounting for sensitivity to and tolerance for identified vendor risk types (financial, regulatory, operational, reputational, etc.).
  • Partner with other areas of the business (procurement, finance) to track and report on vendor financial viability, business continuity, and corporate and regulatory compliance.
  • Provide oversight to vendor audits where required; arrange and direct departmental activities and true-up/reconciliation schedules.

Qualifications

Education and Experience Requirements:

  • A bachelor’s degree in business, management or a related field is required, MBA preferred.
  • Desired professional qualifications may include:
    • Chartered Institute of Procurement & Supply (CIPS)
    • Certified Professional in Supply Management (CPSM)
    • Certified Technology Procurement Executive (CTPE)
    • Skills Framework for the Information Age (SFIA)
  • A minimum of five years of experience in vendor management or a related field
  • Three years of supervisory experience
  • Proven experience in successfully leading a team in the management of vendors/third parties, including, but not limited to, policies, performance, vendor risk, relationships, contracts (including negotiations), and issue and dispute resolution
  • Experience driving change and facilitating collaboration and action in highly distributed or flat organizations where IT vendor management is center Led.
  • Experience with IT standards such as ITIL and COBIT is highly desired, but not required

Required Knowledge and Skill

  • Broad knowledge of the IT industry and the products and services provided by technology vendors
  • Familiarity with relevant regulatory and industry requirements
  • Working knowledge of contract management and negotiation
  • Understanding of the vendor life cycle (sourcing, procurement, vendor management), and how internal roles interact and operate throughout the duration of vendor engagements
  • Solid grasp of financial concepts, such as depreciation schedules, capitalization, return on investment, and total cost of ownership
  • Ability to effectively interpret and act on data visualizations and analytics, particularly regarding trends in vendor performance and activity

Key Behaviors and Competencies

  • Strong ability to manage, train and motivate staff
  • Executive presence and comfort interacting with both internal and vendor senior leadership
  • Ability to influence without authority and collaborate with internal clients and stakeholders
  • Communication of business concepts and needs in technology relevant terms as well as translation of technical concepts into business/nontechnical points
  • Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements, and deepen existing ones
  • Strong problem-solving ability with a focus on managing to business outcomes through collaboration with multiple internal and external parties
  • Thorough understanding of commercial terms (warranties, intellectual property, indemnification) in IT agreements

Physical Requirements:

This is primarily a sedentary office position which requires the IT Vendor Manager to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

#CB

#Redhen
Type
Regular Full-Time

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