Lead, IT Service Desk in Irvine, CA at Lennar Homes

Date Posted: 7/29/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Irvine, CA
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    7/29/2020

Job Description

Overview

The IT Service Desk Lead may maintain and support the integrity of the operating system environment and various computer systems. This role may require the incumbent to administer, install, and troubleshoot a variety of operating systems which may include system maintenance tasks, such as system back-up, recovery and file maintenance. May coach less senior team members and shares ideas for improvement with leadership.



Responsibilities

  • Maintains smooth operation of routed and switched network infrastructure, servers and end-user workstations.
  • Organize, install, and support an organization's computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.
  • Research, evaluate and recommend software and hardware products
  • Perform capacity planning for server infrastructure
  • Make recommendations to enhance processes, policies and procedures related to systems functioning and performance
  • Design, install, configure, and maintain servers, operating systems, and other infrastructure, software, and hardware components
  • Troubleshoot and resolve server, operating system, and other infrastructure problems
  • Maintain a secure systems environment
  • Stay up-to-date on servers, operating systems, and related technology
  • Server as a technical resource for infrastructure initiatives


Qualifications

Education and Experience Requirements:

  • 3+ years of experience
  • Bachelor’s Degree or Certification required

Business Skills

  • Ability to coach and develop less senior associates on defined procedures and standards
  • Demonstrates effective communication skills
  • Self-motivated with the ability to work independently as well as part of a team
  • Must be flexible and manage multiple changing priorities/tasks
  • Demonstrates an understanding of the links between business drivers and IT processes
  • Begins to learn the market and major competitors
  • Ability to work under pressure, maintains composure and professionalism in a developing environment

Technical Skills 

  • Demonstrates an understanding of technology / standards used in area of responsibility with minimal supervision
  • Ability to perform complex requests (structured work assignments) to install or configure systems
  • Solves a range of straightforward problems; analyzes possible solutions using standard procedures; receives a moderate level of guidance and direction
  • Recognizes how changes may impact the business and other functions within IT; understands how change management is achieved in their assigned area
  • Recognizes when and to whom issues should be escalated within assigned area
  • Begins to demonstrate an understanding of IT strategies and their relationship to their assigned area

Demonstrated Behaviors 

  • Maintains effective working relationships, supporting company leadership and team
  • Ability to embrace change
  • Influence trust in others and works with integrity and ethically; upholds organizational values
  • Sensitive and responsive to internal and external needs; maintains a positive attitude, willing to seek solutions
  • Creative and innovative approach to problem-solving
  • Maintains a supportive and collaborative team work environment
  • Understands the company's philosophy on diversity in the workplace

This is a position which requires frequent walking, standing and climbing of stairs in/around homes, models and properties. Must also have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

RedHen

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