Job Description

Receive and track all pre-purchase and post-purchase suspense issues as identified by investors via fax, e-mail and phone Resolve all pre- and post-purchase suspense issues, involving Processing, Underwriting, and Corporate personnel as needed Contacts investors to insure timely purchase of all correspondent loans Maintains and distributes weekly Documentation and Underwriting Exception Report Communicates purchased loans to Secondary Marketing personnel Other duties as assigned


Education and Experience Requirements:

High School diploma or equivalent Mortgage banking background with minimum of 3 years experience in Secondary Marketing Operations related area Strong computer background with working knowledge of Excel and Word, and the Internet Strong communication skills Attention to detail Knowledge of office procedures


Contacts:

Regular interaction with, Corporate Officers, Processing personnel, investor representatives, underwriters, escrow and title personnel, and insurance company personnel.


Additional Requirements:

PHYSICAL REQUIREMENTS:
This position will require an associate who can occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 15 pounds or less. Associate will be required to extensively use a computer, phone, fax machine and photocopier. Finger dexterity is required to operate a computer keyboard and calculator. May be required to operate a motor vehicle.

ADDITIONAL REQUIREMENTS:
Interact well with co-workers Possess positive and professional attitude and represent company in a positive manner Provide outstanding customer service, work well under pressure and be a team player Understand and follow posted work rules and procedures Accept constructive criticism