Sales Concierge in San Diego, CA at Lennar Homes

Date Posted: 11/23/2021

Job Snapshot

  • Employee Type:
  • Location:
    San Diego, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


This position provides sales support to the department as well as administrative and escrow support to the Sales and Marketing department, including New Home Consultants, through a variety of related responsibilities. The position requires an ability to handle multiple tasks under deadlines, good judgment, dependable and a

professional, supportive attitude.


Homebuyer Experience

  • Serve as the Buyers’ point of contact once escrow has been opened throughout the construction and closing process.
  • Drive Backlog Management by calling Buyers and coordinating transactions through the close of escrow.
  • Set clear and concise expectations with Buyers that support Lennar processes and policies.
  • Provide Buyers with relevant timely updates on the status of their build and help answer all questions or concerns.
  • Coordinate introductions and meetings between the Buyer, Mortgage, Title, Design Center, Construction, Sales and Closing departments.



  • Prepare Purchase Agreements and all related real estate documents generated through Salesforce in advance of signing (Division Specific).
  • Ensure all sales files and necessary documents are complete, compliant, and close successfully.
  • Ensure all items in the DocuSign queue are completed and current.
  • Process cancellations, facilitate re-pricing, and return home back to market with Sales Leader.
  • Provide real-time feedback and analytics to Sales and Closing department regarding sales activities and Backlog Management.
  • Manage contingency file follow-up.

Facilitate all Salesforce Purchase Agreement Milestones including but not limited to:

  • Conditional Loan Approval.
  • Design Studio Selection appointment (if necessary).
  • Set up Dusty Shoe Walk with coordination of the Construction Manager and Homebuyer. (CC - NHC) (Typically before drywall and date can vary depending on the type of product purchased.)
  • Coordinate NHO, Celebration and Zero Defect Sign-off with the Construction Manager, Buyer, Escrow, and Mortgage Company.
  • Coordinate document signing for an on-time closing.
  • Coordinate Key Release with Buyer, Construction, Title, Mortgage, Escrow and NHC.



  • Minimum one (1) year of experience supporting a real estate sales team preferred
  • High School Diploma or GED required; Bachelor’s Degree preferred
  • Real Estate License required
  • High level Customer Service in high volume business environment
  • Intermediate or greater proficiency in Microsoft Office Suite
  • Professional appearance and demeanor with ability to utilize technology for virtual meetings and videos
  • Ability to adapt quickly and maintain a positive attitude in a fast-paced and ever-changing environment
  • Excellent verbal & written communication skills
  • Attention to detail and excellent organization skills
  • Valid Driver’s License and valid auto insurance coverage required
  • Ability to follow directions from supervisor, adhere to company processes and policies, and accept constructive criticism
  • May require some attendance outside of office at homeowner and/or corporate events



Regular Full-Time


  1. Leasing Consultant Jobs
  2. Sales Associate Jobs

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