Site Administrator Supervisor (Lead Technician) in Irvine, CA at Lennar Homes

Date Posted: 11/2/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Irvine, CA
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
    11/2/2019

Job Description

Overview

The Lead Technician is responsible for carrying out and maintaining the directives of the company and departmental guidelines and objectives. This role plans initiatives for and supervises the Information Technology support team which in turn supports large Homebuilding Centers and the Corporate location in the company. The incumbent works closely with other members of the IS Department internally and third-party vendors externally to provide excellent customer service to the Lennar team.



Responsibilities

  • Supervises staff within the Site Administrator team to ensure that excellent support is being provided to the Corporate Offices, Homebuilding Divisions.
  • Ensures primary and back-up support resources are identified, trained, and in place for the current operational workflow.
  • Plans, coordinates, and supervises activities ensuring excellent support is provided in relation to maintaining support for stakeholders, upgrading laptops, desktops, and mobile devices.
  • Monitors support tickets in Service desk for the site administrator team to ensure they are completed satisfactorily, and in a timely fashion.
  • Ensures that staff has appropriate tools and training and is up to date of changes in process or new applications to support.
  • Conducts staff meetings and presents upcoming projects and new goals.
  • Coaches and develops less senior associates
  • Produces a weekly status report to I.S. Manager summarizing forwarding looking work as well as outstanding issues which require escalation.
  • Monitors and assists with coordinating the activities of third-party support contractors while on site.
  • Cross trains for positions within the corporate organization structure to understand and support the business.
  • Responsible for identifying resources to support in projects, moves and or other activities Information Services would be responsible.
  • Oversees the inventory of equipment and deployment.
  • Learns the market and major competitors
  • Works well under pressure, maintaining composure and professionalism in a developing environment
  • Utilizes effective communication skills to include comprehension and active listening


Qualifications

Technical Skills:

  • Demonstrates understanding of IT strategies used throughout the Company
  • Demonstrates technical proficiency in assigned area
  • Competently performs advanced IT tasks with minimal supervision; uses best practice and knowledge of internal and external business issues to improve products or services
  • Demonstrates the ability to recognize inconsistencies and identify root causes; solves complex problems and apply existing solutions in new ways
  • Ability to quickly grasp complex technical and business concepts 
  • Recognize when to get others involved and to utilize resources/ knowledge experts from other IT functions.
  • Acts as a resource for colleagues with less experience

Additional Skills:

  • Maintains effective working relationships, supporting company leadership and team
  • Ability to embrace change
  • Influence trust in others and works with integrity and ethically; upholds organizational values
  • Sensitive and responsive to internal and external needs; maintains a positive attitude, willing to seek solutions
  • Creates and implements actions that are outside of the typical concept to generate results
  • Generates a supportive and collaborative team work environment
  • Behaves as a role model for proper behavior related to diversity
  • Actively promotes diversity and seeks to understand others’ points of view

 

Education and Experience Requirements:

  • 5 or more years of relevant experience
  • Bachelors degree or IT certifications required

Physical Requirements:

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

 

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