Customer Care Coordinator in Corona, CA at Lennar Homes

Date Posted: 11/16/2020

Job Snapshot

Job Description

Overview

POSITION SUMMARY: 

Answer all customer and associate requests, emails, telephone calls and inquiries in a timely manner.  Process and administer all customer and customer care associate requests with enthusiasm and professionalism. Support divisions, in a positive and efficient way, providing the customer with the best overall service experience.



Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Effectively and enthusiastically communicate with homeowners and professionally address their questions and/or concerns.
  • Receive and process homeowner service requests in a timely manner per established ROC processes.
  • Ability to utilize multiple operating systems concurrently.
  • Support construction and customer care associates in all divisions with efficiency and urgency.
  • Professionally communicate with multiple associates within all supported divisions.
  • Meet or exceed daily/weekly deadlines as projected by management or as requested by the division.
  • Flexible in taking on new assignments within the department.
  • Perform all other duties as assigned.


Qualifications

EDUCATION AND ADDITIONAL REQUIREMENTS:

  • Minimum one (1) year of customer service experience, preferably in homebuilding
  • High school diploma or GED required
  • Intermediate skills in Microsoft Word, Excel and organizational skills
  • Minimum 50 WPM. Must be accurate for data entry
  • Maintain regular attendance and punctuality relative to daily work schedule is required
  • Good communication and interpersonal skills
  • Valid driver’s license
  • Must possess professional attitude to represent company in a positive manner
  • Follow directions from a supervisor
  • Interact well with co-workers
  • Understand and follow work rules and procedures
  • Accept constructive feedback
  • Team player

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