Customer Care Representative in Federal Way, WA at Lennar Homes

Date Posted: 11/25/2019

Job Snapshot

Job Description

Overview

POSITION SUMMARY:   

Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work. #CB



Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product
  • Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc
  • Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within 5 days
  • Schedule and supervise trade partners’ repairs in homes after delivery to homeowner
  • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 7 days
  • Provide accurate and timely information to Customer Care Manager on progress and scopes of work
  • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service
  • Evaluate trade partner and product performance.  Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials
  • Work with Customer Service Manager on special projects as needed
  • Participate and attend department meetings
  • Keep accurate service request logs and documentation of all work performed
  • Perform all other duties as assigned


Qualifications

EDUCATION AND ADDITIONAL REQUIREMENTS:

  • Four (4) years residential, customer care or construction field
  • High school diploma or GED required
  • Valid driver’s license
  • Maintain regular attendance and punctuality relative to daily work schedule is required
  • Excellent communication skills, verbal and written
  • Strong organizational and interpersonal skills
  • Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
  • Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
  • Follow directions from a supervisor
  • Understand and follow work rules and procedures
  • Accept constructive feedback
  • Team player

PHYSICAL REQUIREMENTS:

 

Requires the ability to work eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment.  Finger dexterity may be required to operate a computer keyboard and calculator. 

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