Home Automation Specialist in Tampa, FL at Lennar Homes

Date Posted: 10/1/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Tampa, FL
  • Experience:
    Not Specified
  • Date Posted:
    10/1/2019

Job Description

POSITION SUMMARY: The Specialist will interface with Amazon City Managers & Lennar Account Managers for Customer/Model Activations and model support. Specialist will be responsible for reporting construction of new models and monitoring home automation products/experience within all Division models. The Specialist shall support New Home Consultants and Division Personnel.



CORE RESPONSIBILITIES:

 

•         Communicate new model construction to the Regional Account Manager

•         Schedule home automation training for NHCs

•         Monitor the performance of the home automation products in each model

•         Report technology issues to the Regional Account Manager

•         Perform basic troubleshooting of  home automation products in models

•         Ensure models are 100% ready for activation by completing a walkthrough and checklist

•         Work with local trades to ensure activation readiness

•         Provide feedback on training issues, effectiveness, and improvements.

•         Responsible for ensuring onsite training complies with all company/department policies and procedures.

•         Establish and maintain communication on status of NHC training and submit to the Lennar division         leadership and the Regional Account Manager.

•         Perform onsite observations of Amazon activations 

•         Monitor and respond to Home Automation KPI’s

Job Requirements

Technical Skills:

• Fundamental residential home automation knowledge

• Basic network configuration

• Use of test equipment (Network tester, Toner, FVD, etc.)

• Use of technology tools (Tablet, phone, laptop)

• Basic network troubleshooting

• Smart home technology knowledge


Job Skills:

• Remains up-to-date on all job-related updates

• Embraces change with a positive demeanor

• Ability to deal with challenging technical situations in the field with limited supervision

• Demonstrates excellent problem solving and conflict resolution skills

• Demonstrates flexibility in traveling to different divisions when needed

• Capable of training colleagues on processes and procedures

• Can serve as team leader during manager’s absence


Customer Service Skills:

• Excellent Communication Skills both verbal and written

• Good Listing and problem-solving skills

• Represent an image of integrity and professionalism

• Promotes a positive company image (uniform, clean company vehicle, good communication skills)


Education and Experience Requirements

• High School Diploma or GED required

• Fundamental residential home automation and Smart Home technology knowledge

• Experience with basic network configuration and troubleshooting, testing equipment (e.g., Network tester, Toner, FVD), using technology tools (e.g., tablet, phone, laptop)

• Embraces change with a positive demeanor 

• Ability to deal with challenging technical situations in the field with limited supervision

• Demonstrates excellent problem solving and conflict resolution skills

• Demonstrates flexibility in traveling to different communities, when needed

• Can serve as team leader during manager’s absence

• Excellent communication skills (both verbal and written)

• Good listening and problem-solving skills

• Represent an image of integrity and professionalism

• Promotes a positive company image (i.e., uniform, clean company vehicle, good communication skills)


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