Internet Sales Administrator in Jacksonville, FL at Lennar Homes

Date Posted: 2/25/2020

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description


Summary of Position Requirements

Primary duty is to engage in on-line and telephone sales activities to generate and maintain appointments for New Home Consultants at the Welcome Home Centers. Act as main point of contact for internet and call-in generated traffic and develop the customer from initial contact on the internet/phone leading to an appointment at the communities.  Accountable for providing a Tickled, Delighted, Happy experience for all internet-generated customer traffic. #CB



Primary Duties and Responsibilities

  • Create a positive interactive experience for our internet/phone customers through the use of email and On-Line Chat to develop dialogue
  • Provide immediate or same-day email or telephone response to all internet customer requests with a goal of fifteen minute response time for all initial correspondence
  • Educate internet customers on current and future community and product offerings and, create desire for internet customers to visit our WHC’s.
  • Create and maintain community reference binders for each active and upcoming community
  • Work with the VP of Sales Operations & Land and the Sales Coordinator in developing tracking and reporting tools to manage the internet prospecting process and provide transparency of daily activities
  • Assist in updating website with current information on new community and product offerings, promotions and homes available for immediate move-in
  • Provide feedback on the creation of electronic marketing collateral material
  • Possess a competent understanding of the Division’s product and community offerings at all times
  • Assist in managing and distributing brochures and other marketing collateral, vial mail or electronic systems, to prospective customers who visit Lennar’s website
  • Develop proficiency with CRM to effectively manage the internet customer database
  • Mail brochures and other collateral material to customers as necessary
  • Enter all internet/phone leads into CRM for ISA team
  • Prepare and distribute the following reports:
    • Weekly Lead Report
    • Monthly ISA Summary Report
    • Monthly Appointment/Sales by ISA Report
    • Prepare and update monthly ISA schedule
  • Work occasional weekends as required and cover WHC’s during NHC off days


Education and Experience Requirements

  • Minimum High School or GED required
  • Minimum 1 year sales experience, telephone sales preferred
  • Minimum of 2 years administrative experience
  • Excellent verbal and written communication skills
  • Must have extensive internet exposure and/or internet consumer experience
  • Advanced skills in Microsoft Word and Excel
  • Valid driver’s license and good driving recordValid auto insurance coverage


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