Network/Telecom Engineering Manager in Miami, FL at Lennar Homes

Date Posted: 1/8/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    At least 7 year(s)
  • Date Posted:
    1/8/2021

Job Description

Overview

The Network/Telecom Manager is responsible for the design and implementation of network infrastructure and telephony solutions. They are accountable for maintaining the network/telephony hardware and application infrastructure for Lennar on a day-to-day basis.



Responsibilities

Principle Duties and Responsibilities

  • Develop departmental goals, plans and standards consistent with the technological objectives of the organization.
  • Plan, organize and direct all activities related to staffing, including hiring, orienting, evaluating, disciplinary actions and continuing education initiatives.
  • Direct and evaluate all departmental activities including research, design and development of new technologies with service level determination.
  • Maintains organization’s effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies.
  • Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
  • Initiates, develops, maintains, coordinates, and enforces systems policies, and procedures.
  • Provide project deliverables by meeting or exceeding defined initiative expectations.
  • Create and maintain network and telephony documentation.
  • Act as Incident Management lead during network/telephony outages.
  • Drive architectural improvements and standardization for the network and telephony infrastructure environments, including: hardware, monitoring software and associated applications.
  • Other job duties as assigned.



Qualifications

Education and Experience Required

  • 7+ years relevant experience
  • Bachelor’s degree or certification required

Additional Skills

  • Knowledge of infrastructure design, implementation and operations.
  • Strong problem-solving and analytical skills.
  • Effective presentation skills.
  • Financial planning and budgeting experience.
  • Extensive project management experience.
  • Skilled with integration of security methods and requirements.
  • Understanding of the latest in network technologies.
  • Ability to effectively manage network services to defined Service Level Agreements.
  • Understanding of Disaster Recovery methods and processes.
  • Can conform to shifting priorities, demands and timelines through problem-solving capabilities.
  • Reacts to project adjustments and alterations promptly and efficiently.
  • Flexible during times of change.
  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
  • Ability to defuse tension among team, should it arise.
  • Ability to bring project to successful completion through organizational dynamics.
  • Strong written and oral communication skills.
  • Strong interpersonal and operational skill sets.
  • Adept at conducting research into project-related issues and products.
  • Must be able to learn, understand, and apply new technologies.
  • Strong Customer service skills and focus required.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
  • Tenacious, driven, energetic and a high degree of professional integrity.
  • Follow directions from a supervisor.
  • Interact well with co-workers, supervisors and management.
  • Understand and follow posted work rules and procedures.
  • Accept constructive criticism.
  • Maintain professional appearance and demeanor at all times.

Physical Requirements: This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

RedHen

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