Direct responsibility for the day to day management of Priority Close Unit (PCU) with an emphasis on expanding the service offering to meet evolving functional and efficiency objectives set forth by Management. Identifies opportunities to maximize efficiencies for existing PCU offerings. Oversees and supervises the planning and implementation of file opening, closing and policy production processes for resale, refinance and Lennar transactions. Participates in identifying maximum and efficient use of PCU team associates and in the coordination with outsource vendors when applicable. Collaborates with Escrow Processing Systems Support and with Company IT to structure workflow and work queues that support the timelines of services provided by the PCU.
Troubleshoots problem areas impacting effectiveness and efficiencies of new and/or existing services including workflow and system related issues.
Participates in marketing activities to promote and expand associate use of PCU to branch office associates.
Under general supervision, sets up and operates computers, copier/scanners and other related equipment working from various sources of data, some of which are of a complex nature. Trains, motivates, assigns and distributes workload, checks the work of, and otherwise directs and works with PCU associates.
#CB
• Escrow production management and supervisory experience required.
• Prior experience and interaction with structure and processes of the escrow related programs.
• Proven track record of attaining production goals and streamlining workflows to maximize available resources within a centralized/back-office escrow production environment.
• Ability to motivate others.
• Commitment to customer service for our escrow branches required.
• Knowledge of the title and escrow industry.
• Ability to handle heavy email requests, employ good judgment, and establish priorities.
• Computer skills required.
• Project management skills desired.
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