Quality Assurance Representative in Tempe, AZ at Lennar Homes

Date Posted: 10/1/2020

Job Snapshot

Job Description

Overview

POSITION SUMMARY: 

Provide divisional consistency by supporting the Construction department to improve and maintain building processes from the “Tickled, Delighted and Happy” (TDH) experience through and with emphasis on construction quality.



Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Support all associates by reviewing all aspects of the home building process for each community to help make homeownership an extraordinary TDH experience.
  • Evaluate and review the quality of workmanship by evaluating homes at each community on a regular basis.
  • Support and build strong team relationships.
  • Review the NHO Report for each community daily and help achieve the division standard in construction quality.
  • Take photographs for training and evaluation purposes of excellent examples of good work and of areas for improvement.
  • Evaluate all aspects of the Zero-Defect Closing process.
  • Perform QC on all communities or as directed.
  • Perform final inspections on all homes in each community to ensure items noted have been completed prior to closing.
  • Review QC Program and suggest improvements.
  • Achieve substantial improvement in the customer satisfaction ratings as set forth by the division.
  • Facilitate training within the division on an as needed basis.
  • Promote goodwill between departments and division associates.
  • Perform all other duties as assigned.


Qualifications

EDUCATION AND ADDITIONAL REQUIREMENTS:

  • Five (5) years minimum experience in Construction Management/Customer Care Representative
  • High school diploma or GED
  • Strong written and oral communication skills
  • Detail oriented with a high degree of construction knowledge
  • Basic computer knowledge
  • General overall departmental procedures
  • Valid, unrestricted Motor Vehicle License
  • Interact well with co-workers
  • Comply with and implement company policies and procedures
  • Accept constructive criticism
  • Strong work ethic
  • Team player

PHYSICAL REQUIREMENTS:

 

Require the ability to work in excess of eight hours if needed, the ability to operate a motor vehicle, read building plans, climb stairs, bend stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.  Finger dexterity will be required to operate an iPad/computer keyboard and calculator. 

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