RealPage Operations Support Specialist - Remote in Atlanta, GA at LMC, A Lennar Company

Date Posted: 1/13/2021

Job Snapshot

  • Employee Type:
  • Location:
    Atlanta, GA
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Our Company:

At LMC, it’s all about the team. LMC is a very special place to work, largely because of the people who work here. Our company culture is infused with spirit, enthusiasm, passion, and vitality. From high-rise buildings to garden-style communities to restoring historic locations, LMC Construction is proud of its adaptive approach, its dedication to sustainability, and its commitment to building great neighborhoods for people to call home. Above all else, we are committed to quality, communication, and integrity. Sure, we map out blueprints and communities, but we also map out careers. Hope you are looking for opportunities at one of the country’s leading apartment developers and one of the top 2019 Best Place to Work in Multifamily, because here they come.


Summary of Position:

The Operations Support Specialist is responsible for supporting all property management software used at LMC Living. The Operations Systems Specialist will configure, troubleshoot, update, test, and enhance the software tools necessary to effectively support the property and financial management aspects of the portfolios. The Operations Systems Specialist will also assist with ongoing training, coaching and supporting internal system users and may assist in the implement and support of other software applications used within the organization.


Principal Duties and Responsibilities: 

  • Provide first tier end-user support on RealPage property management software programs, including OneSite, Ops Technology, Online Leasing, Lead2Lease, Marketing
  • Assist with software implementations and training including live presentations, webinars and telephone
  • Support month end processes and reporting
  • Work with external vendors and business partners to identify resolve integration
  • Maintain and update user documentation, policies, procedures and training materials related to systems
  • Track common user errors to identify additional training
  • Work with users to identify training needs and provide one-on-one support in person or over the
  • Assist at site level as
  • Complete system
  • Manage weekly Q&A web sessions for software and internal
  • Act as a performance improvement resource to managers by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific
  • Assist with due diligence tasks, special projects and process improvement
  • Assist in the design, implementation and maintenance of distance learning strategies.
  • Represents the company in a professional manner both internally and
  • Performs all other duties as
  • Complete special projects in as
  • Maintain company


Education and Experience Requirements:

  • Demonstrated proficiency in property management software (preferably RealPage OneSite), and other computer applications and software used by LMC sufficient to provide first tier support RealPage property management software programs.
  • Must have excellent verbal and written communication, presentation, and people skills, providing support to varying levels of knowledge.
  • Knowledge and experience in apartment community operation sufficient to understand the processes, procedures, and daily workflow relative to the use of computer applications and property management systems.
  • Able to grasp new concepts and ideas quickly and adapt processes and techniques to meet business needs.
  • Strong organizational, planning, time management and project management skills with the ability to manage multiple projects and tasks in a fast-paced and changing environment.
  • Able to work independently and to collaborate with team members to meet and exceed goals.
  • Proven record of providing strong customer service.

Physical Requirements: 

  • Must be able to view computer screens, mobile devices, and other electronic equipment for extended periods of time where visual strain may result.
  • Subject to standing, walking, sitting, bending, reaching, and kneeling and occasional lifting of up to 25 lbs
  • Periodic travel within and outside of assigned geographic area may be required to assist with community openings, business meetings, or other events and situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

 This position outlines the basic tasks and requirements for the position noted.  It is not a comprehensive listing of all job duties of the position.  Duties, responsibilities and activities may change at any time with or without notice.


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