Job Description

The Site Administrator (Technician) provides Lennar Associates local support for all computers, tablets, mobile devices, the local area network, and other communications equipment. This role provides timely and courteous support for technical issues relating to the use and operation of Lennar hardware and software. The incumbent coordinates and supports the Division office and remote sites, including Welcome Home Centers, Construction and Customer Care Offices. The Site Administrator works closely with other members of the IS Department internally and third-Party Vendors externally to provide excellent customer service to the Lennar team.

Principle Duties & Responsibilities: 

• Troubleshoots and resolves computer workstation issues, both software and hardware related.
• Enacts manufacturer's warranties for equipment repair.
• Maintains tickets in Help Desk ticketing system and updates tickets with appropriate current status on a daily basis. Provides accurate, scientific, and reproducible written details on ticket resolution.
• Helps different Divisions prepare and coordinate project plans for installation of technology equipment in Welcome Home Centers and Construction Trailers.
• Resolves printer and copier issues across the division.
• Arranges and coordinates technical support for meetings and events, including video conferencing and traditional audio/visual needs.
• Maintains, upgrades, installs, or replaces hardware and software as required.
• Reports instances of server downtime, LAN/WAN connectivity issues immediately to manager and helpdesk team.
• Performs basic troubleshooting on LAN/WA N connectivity under the direction and guidance of telecommunications or network team.
• Produces a weekly status report to I.S. Manager summarizing work as well as outstanding issues.
• Coaches and develops less senior associates on defined procedures and standards,
• Monitors and assists with coordinating the activities of third-party support contractors.
• Perform other duties as assigned by I.S. Manager.
• In addition to the above, each associate will be required to cross train for position(s) within the corporate organization structure as may, from time to time, be required by the I.S. Manager.

Technical Skills:

• Demonstrates an understanding of technology / standards used in area of responsibility with minimal supervision
• Ability to perform complex requests (structured work assignments) to install or configure systems
• Solves a range of straightforward problems; analyzes possible solutions using standard procedures; receives a moderate level of guidance and direction
• Recognizes how changes may impact the business and other functions within IT; understands how change management is achieved in their assigned area
• Recognizes when and to whom issues should be escalated within assigned area
• Begins to demonstrate an understanding of IT strategies and their relationship to their assigned area
• Acts as a resource for colleagues with less experience

Additional Skills:

• Maintains effective working relationships, supporting company leadership and team
• Ability to embrace change
• Influence trust in others and works with integrity and ethically; upholds organizational values
• Sensitive and responsive to internal and external needs; maintains a positive attitude, willing to seek solutions
• Creative and innovative approach to problem-solving
• Maintains a supportive and collaborative team work environment
• Understands the company's philosophy on diversity in the workplace

Education and Experience Requirements:

• Minimum 3+ years of relevant experience
• Bachelors degree or IT certifications required

Physical Requirements:

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

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