System Engineer - Network Operations Center in Miami, FL at Lennar Homes

Date Posted: 2/14/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
    2/14/2020

Job Description

Overview

The NOC Engineer is responsible for monitoring availability, performance and overall system uptime for various production environments.  The NOC Engineer will work as a member of our 24x7 NOC team that will support our production infrastructures including but not limited to: Networking devices, servers, applications, voice infrastructure and all supporting systems. Perform monitoring, analysis, reporting and escalation for all impacted systems. Assist in coordination of troubleshooting efforts for engineering teams to restore functionality to these areas in a timely manner.



Responsibilities

Principal Duties and Responsibilities:

  • Maintains Server Level 1 Support
  • Responsible for overall availability, communications and Level 1 support for the Lennar production environments.
  • Pro-actively monitor the network, voice and applications infrastructures to maintain servers, availability, integrity, confidentiality & performance.
  • Execute management & support personnel escalations in the event of any performance degradation or production outages.
  • Execute daily operational checklist of the network, system and application production environments to ensure optimal availability & performance.
  • Initiate incident management, triage and personnel escalation efforts for major production issues.
  • Keep business teams updated with consistent and appropriate communications in the event of major incidents or outages.
  • Responsible for technology validation efforts for add, moves & changes to production environments.
  • Execute & coordinate on-call escalations for 24x7x365 support of production environments.  
  • Maintain and follow Standard Operations Procedure documentation for all IT infrastructure technologies.


Qualifications

Education and Experience Requirement: 

  • Bachelor’s degree or certification required
  • 5+ years of related experience.
  • Strong understanding of TCP/IP and networking technologies.
  • MCSE and/or CCNA desired
  • Experience with ServiceNow
  • Experience using and administering network monitoring systems [Solarwinds].
  • Experience diagnosing LAN, WAN, VPN, and MPLS issues.
  • Experience diagnosing VMWare, Azure, Windows 2012 and above

Additional Requirements: 

  • Excellent analysis, problem determination, written and communication skills.
  • Working knowledge of Enterprise Technology environments and Server Support.
  • Strong analytical, critical thinking and troubleshooting skills
  • Ability to multitask and adapt quickly to emerging technologies.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Personal characteristics necessary for position are teamwork, exceptional written & communication skills, integrity.
  • Strong understanding of SNMP and WMI technologies.
  • Strong understanding of system critical KPI's.
  • Position requires reliable, consistent and punctual attendance.

Physical Requirements: This is primarily a sedentary office position which requires the Network Operations Center (NOC) Engineer to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. 

Lennar Corporation is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, marital status, personal appearance, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, or liability for service in the Armed forces of the United States.

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