Job Description

Manager, HR Process Excellence

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

Reporting to the Director, HR Process Excellence, the Manager, HR Process Excellence is focused on learning the HR mission end to end and provide ways to change for the better. This role will support aligned COEs and analyze aspects of the COEs processes and operations and will provide analysis of the current operating environment and identify areas for improvement. The Manager, HR Process Excellence will build, re-engineer, and improve processes across functional dependencies. This is a critical role that will lead, inspect, and design long-term solutions for the organization.

Your Responsibilities on the Team 

• Establishes and monitors key performance indicators for all processes, identifies trends, root causes, and forecasts to ensure operations are on track to obtaining goals.  

• Analyzes data from various sources (internal systems, feedback from key stakeholders, and customers and proposes remedial action based on findings.  

• Drives improvement and enforcement initiatives via smart workflows to secure operations excellence of HR processes, including tech (e.g. automation) and non-tech (e.g. training) solutions.  

• Guides discussions and workshops with stakeholders to refine the definition of success and identify current frustration.   

• Elicits business requirements using combined methods of interviews, document analysis, workshops, and workflow analysis to express the desired outcomes.  

• Plans and delivers smart workstreams using project management methodology to ensure intended outcomes are achieved. 

• Develops and delivers multi-mode communications that convey a clear understanding to different audiences. Keeps audiences informed in a concise and professional manner.  

• Regularly performs quality audits to ensure processes are running as designed, and to further continuous improvement.   

• Researches, analyzes, and prepares quarterly reports on HR trends, new HR project suggestions and current program goals and progress. 

• Serves as a coach and mentor for other positions in the department. 

• Additional duties as assigned.  

Requirements

• Bachelor’s degree in Business Management, Industrial Engineering, Quality Management, or another related field.  

• 6+ years of experience within process improvement development, implementation, and execution. 

• Successfully led end-to-end process improvement projects, from identifying improvement opportunities, implementing solutions, and measuring results.  

• Proven ability to coordinate and lead cross functional workgroups. 

• Experience working with ambiguous data from different sources to identify trends, discover root causes, and justify improvement opportunities. Seeks to resolve ambiguity and make progress; seeks guidance on how to adapt to changes; responds with composure and effectiveness.  

• Experience influencing stakeholders across levels in dynamic organizations on long-term solutions. 

• Advanced proficiency in written verbal English.  

• Knowledge of Lean Six Sigma methodologies preferred. 

• Ability to use process mapping tools (e.g. Visio, Lucid, Miro) preferred. 

• HR Operations experience preferred. 

• Experience with HRMS and HR Case Management Software (Workday & ServiceNow HRSD, preferred)  

• Strong proficiency with Microsoft Office Suite  

• Demonstrated ability to communicate effectively with internal and external stakeholders. 

• Results-orientated and takes ownership of tasks through completion. 

• Ability to work independently and collaboratively to accomplish assignments with minimal supervision. 

• Strong written and verbal communication skills. 

Physical & Office/Site Presence Requirements:

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.