Business Relationship Manager, Financial Systems in Miami, FL at Lennar Homes

Date Posted: 3/23/2021

Job Snapshot

  • Employee Type:
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    At least 10 year(s)
  • Date Posted:
  • Job ID:

Job Description


The Business Relationship Manager is responsible to assist in the development of IT Strategy and ensure it aligns to the outcomes of the Business Strategy. They are also tasked with directing the provisioning of new and enhanced services as per requirements of the business.


Principal Duties and Responsibilities:

  • Act as a primary contact for business for the business unit stakeholders and service delivery expectation management
  • Translate the business strategy into technology strategy and ensure that capabilities required by the business are supported
  • Engage with the business partners to prioritize BU-specific projects and programs
  • Coordinate with the Strategic IT services lead to ensure alignment with overall IT strategy and capabilities
  • Liaise with the business units to align with business strategies and initiatives with the IT strategy
  • Maintain the demand management process for new proposals with overall responsibility for steering these proposals through the early approval phases
  • Assess budgetary requirements and prepare the budget in alignment with strategic initiatives / objectives
  • Prioritize pipeline of business demand on an ongoing basis and ensure demand aligns with investment plans and IT Strategy
  • Collaborate with Resource / Demand Managers to ensure availability of resources to meet demand to deliver projects
  • Manage and direct the activities of up to three direct reports
  • Oversees adoption of products and services in the business; manages escalation plan and proactively makes recommendations to improve service levels
  • Directs major product / service delivery efforts
  • Sets strategic direction within area; guides others
  • Other job duties as assigned


Experience and Education

  • 10+ years experience in managing relationships with internal business customers
  • Master’s degree preferred or multiple certifications

Additional Skills

  • Experience at working as a leader and collaborator in a team-oriented environment is essential.
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Reacts to project adjustments and alterations promptly and efficiently.
  • Flexible during times of change.
  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
  • Persuasive, encouraging, and motivating.
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
  • Ability to defuse tension among project team, should it arise.
  • Ability to bring project to successful completion through organizational dynamics.
  • Strong written and oral communication skills.
  • Strong interpersonal and operational skill sets
  • Adept at conducting research into project-related issues and products – strong analytics skills.
  • Must be able to learn, understand, and apply new technologies.
  • Strong Customer service skills and focus required.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
  • Tenacious, driven, energetic and a high degree of professional integrity.
  • Strong communication, presentation & leadership skills
  • Skills and experience with strategic planning and prioritization
  • Capability of developing strong customer focus
  • Understanding in capturing user requirements and translating into needs and imperatives
  • Strong knowledge of service development, delivery, operations, and relationship management
  • Experience with financial and budgetary planning processes
  • Ability to effectively interact with business counterparts and understand the business environment

Physical Requirements: This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.



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