Homebuyer Concierge in Austin, TX at Lennar

Date Posted: 7/2/2024

Job Snapshot

  • Employee Type:
  • Location:
    Austin, TX
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:
  • Category:
    Sales / Marketing
  • Company:

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Welcome Home! Build your career with Lennar:

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America.  Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team.  Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth. 

Lennar's Core Values:

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

Homebuyer Concierge Summary:

This position provides sales support to the department as well as administrative and escrow support to the Sales and Marketing department, including New Home Consultants, through a variety of related responsibilities. The position requires an ability to handle multiple tasks under deadlines, good judgment, dependable and a

professional, supportive attitude.

Responsibilities :

  • Serve as the Buyers’ point of contact once escrow has been opened throughout the construction and closing process.

  • Drive Backlog Management by calling Buyers and coordinating transactions through the close of escrow.

  • Set clear and concise expectations with Buyers that support Lennar processes and policies.

  • Provide Buyers with relevant timely updates on the status of their build and help answer all questions or concerns.

  • Coordinate introductions and meetings between the Buyer, Mortgage, Title, Design Center, Construction, Sales and Closing departments.

  • Prepare Purchase Agreements and all related real estate documents generated through Salesforce in advance of signing (Division Specific).

  • Ensure all sales files and necessary documents are complete, compliant, and close successfully.

  • Ensure all items in the DocuSign queue are completed and current.

  • Process cancellations, facilitate re-pricing, and return home back to market with Sales Leader.

  • Provide real-time feedback and analytics to Sales and Closing department regarding sales activities and Backlog Management.

  • Manage contingency file follow-up.

  • Conditional Loan Approval.

  • Design Studio Selection appointment (if necessary).

  • Set up Dusty Shoe Walk with coordination of the Construction Manager and Homebuyer. (CC - NHC) (Typically before drywall and date can vary depending on the type of product purchased.)

  • Coordinate NHO, Celebration and Zero Defect Sign-off with the Construction Manager, Buyer, Escrow, and Mortgage Company.

  • Coordinate document signing for an on-time closing.

  • Coordinate Key Release with Buyer, Construction, Title, Mortgage, Escrow and NHC.


  • High School Diploma required, Bachelor’s Degree preferred.

  • Minimum 1-year experience supporting a real estate sales team preferred.

  • High level Customer Service in high volume business environment.

  • Intermediate or greater proficiency in Microsoft Office Suite.

  • Professional appearance and demeanor with ability to utilize technology for virtual meetings and videos.

  • Ability to adapt quickly and maintain a positive attitude in a fast-paced and ever-changing environment. 

  • Excellent verbal & written communication skills.

  • Attention to detail and excellent organization skills.

  • Valid Driver’s License and valid auto insurance coverage required.

  • Ability to follow directions from supervisor, adhere to company processes and policies, and accept constructive criticism.

  • May require some attendance outside of office at homeowner and/or corporate events.

Physical Requirements:

This is a primarily sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing at least 25 pounds or less. Finger dexterity is required to operate computer keyboard, calculator, and telephone equipment. May operate a motor vehicle. 

FLSA Status: Non-exempt

Life at Lennar:

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including:

  • Health Insurance - Medical, Dental & Vision

  • Vacation – up to 3 weeks of vacation per year upon hire

  • Holidays, Sick Leave, & Personal Days

  • 401(k) Savings Plan with company match

  • Paid Maternity & Bonding Leave

  • New Hire Referral Bonus Program

  • Home Purchase Discount for Associates

  • Associate Assistance Plan

  • Everyone’s Included Day

  • Student Debt Repayment Program

This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.