Job Description

Homebuyer Concierge  

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Lennar is seeking a Homebuyer Concierge that will provide sales support to the department as well as administrative and escrow support to the Sales and Marketing department, including New Home Consultants, through a variety of related responsibilities. The position requires an ability to handle multiple tasks under deadlines, good judgment, dependable and a professional, supportive attitude.

Homebuyer Experience:

• Serve as the Buyers’ point of contact once a Purchase Agreement has been executed, and throughout the construction and closing process.

• Drive Backlog Management by calling Buyers and coordinating transactions through the close of escrow.

• Set clear and concise expectations with Buyers that support Lennar processes and policies.

• Provide Buyers with relevant timely updates on the status of their build and help answer all questions or concerns.

• Coordinate introductions and meetings between the Buyer, Mortgage, Title, Construction, Sales and Closing departments.

Administrative:

• Ensure all sales files and necessary documents are complete, compliant, and close successfully.

• Ensure all items in the DocuSign queue are completed and current. 

• Provide real-time feedback and analytics to Sales and Closing department regarding sales paperwork and Backlog Management.

• Manage contingency file follow-up.

Facilitate all Salesforce Purchase Agreement Milestones including but not limited to:

• Conditional Loan Approval.

• Set up Dusty Shoe Walk with coordination of the Construction Manager and Homebuyer. (CC - NHC) (Typically at foundation complete and date can vary depending on the type of product purchased.)

• Track NHO, NHD and Closing Meetings with the Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing Attorney

• Coordinate document signing for an on-time closing.

Qualifications

• Minimum one (1) year of experience supporting a real estate sales team preferred.

• High School Diploma or GED required; Bachelor’s Degree preferred.

• High level Customer Service in high volume business environment.

• Intermediate or greater proficiency in Microsoft Office Suite.

• Professional appearance and demeanor with ability to utilize technology for virtual meetings and videos.

• Ability to adapt quickly and maintain a positive attitude in a fast-paced and ever-changing environment. 

• Excellent verbal & written communication skills.

• Attention to detail and excellent organization skills.

• Valid Driver’s License and valid auto insurance coverage required.

• Ability to follow directions from supervisor, adhere to company processes and policies, and accept constructive criticism.

• Requires visits to homes under construction and may require visits outside of WHC at homeowner and/or corporate events.

Physical Requirements:

This is a primarily sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing at least 25 pounds or less. Finger dexterity is required to operate computer keyboard, calculator, and telephone equipment. May operate a motor vehicle. 

FLSA STATUS:   Non-exempt

Lennar Core Values

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

Life at Lennar!

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

When You Join:

• Health Insurance - Medical, Dental & Vision

• Vacation – 3 weeks of vacation per year to start

• Holidays, Sick Leave, & Personal Days

• 401(k) Savings Plan with company match

• Paid Maternity & Bonding Leave

• New Hire Referral Bonus Program

• Product Purchase Discount for Associates

• Associate Assistance Plan

• Everyone’s Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you. 

• And More!

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.