Homebuyer Concierge in Charlotte, NC at Lennar

Date Posted: 6/24/2024

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Charlotte, NC
  • Experience:
    Not Specified
  • Date Posted:
    6/24/2024
  • Job ID:
    2024-32451
  • Category:
    Sales / Marketing
  • Company:
    Lennar

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Welcome Home! Build your career with Lennar!

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multi-generational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team.  Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth. 

Homebuyer Concierge:

Lennar is seeking a Homebuyer Concierge who provides sales support to the department as well as administrative and escrow support to the Sales and Marketing department, including New Home Consultants, through a variety of related responsibilities. The position requires an ability to handle multiple tasks under deadlines, good judgment, dependable and a professional, supportive attitude.

Responsibilities:

Homebuyer Experience

  • Serve as the Buyers’ point of contact once a Purchase Agreement has been executed, and throughout the construction and closing process.

  • Drive Backlog Management by calling Buyers and coordinating transactions through the close of escrow.

  • Set clear and concise expectations with Buyers that support Lennar processes and policies.

  • Provide Buyers with relevant timely updates on the status of their build and help answer all questions or concerns.

  • Coordinate introductions and meetings between the Buyer, Mortgage, Title, Construction, Sales and Closing departments.

 

Administrative

  • Ensure all sales files and necessary documents are complete, compliant, and close successfully.

  • Ensure all items in the DocuSign queue are completed and current. 

  • Provide real-time feedback and analytics to Sales and Closing department regarding sales paperwork and Backlog Management.

  • Manage contingency file follow-up.

 

Facilitate all Salesforce Purchase Agreement Milestones including but not limited to:

  • Conditional Loan Approval.

  • Set up Dusty Shoe Walk with coordination of the Construction Manager and Homebuyer. (CC - NHC) (Typically at foundation complete and date can vary depending on the type of product purchased.)

  • Track NHO, NHD and Closing Meetings with the Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing Attorney.

  • Coordinate document signing for an on-time closing.

Qualifications:

  • Minimum one (1) year of experience supporting a real estate sales team preferred

  • High School Diploma or GED required; Bachelor’s Degree preferred

  • High level Customer Service in high volume business environment

  • Intermediate or greater proficiency in Microsoft Office Suite

  • Professional appearance and demeanor with ability to utilize technology for virtual meetings and videos

  • Ability to adapt quickly and maintain a positive attitude in a fast-paced and ever-changing environment

  • Excellent verbal & written communication skills

  • Attention to detail and excellent organization skills

  • Valid Driver’s License and valid auto insurance coverage required

  • Ability to follow directions from supervisor, adhere to company processes and policies, and accept constructive criticism

  • Requires visits to homes under construction and may require visits outside of WHC at homeowner and/or corporate events

Lennar Core Values

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

Life at Lennar!

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

When You Join:

  • Health Insurance - Medical, Dental & Vision

  • Vacation – 3 weeks of vacation per year to start

  • Holidays, Sick Leave, & Personal Days

  • 401(k) Savings Plan with company match

  • Paid Maternity & Bonding Leave

  • New Hire Referral Bonus Program

  • Product Purchase Discount for Associates

  • Associate Assistance Plan

  • Everyone’s Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you. 

  • And More!

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.