Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Primary Duties and Responsibilities

• Provide community information to prospective buyers

• Participate in sales events, on and off site, as directed

• Attend Company sales meetings, Phone Banks and Training Programs as directed

• Effectively capture and convert Internet customer traffic into viable sales prospects by creating desire for Internet customers to visit our WHC's via set appointments.

• Qualify prospective customers based on desired location(s), timing for purchase and availability of new homes with the dialogue resulting in a scheduled appointment.

• Weekly minimum number of appointments scheduled to be determined by the Division resulting in a minimum sales performance, also determined by the Division.  

• Effectively communicate accurate and pertinent information to the NHC relative to appointments and properly document in Siebel, or approved Lennar system. Respond to correspondence regarding schedule changes/cancellations in a timely and professional manner and document accordingly.

• Create a positive experience for our Internet Customers through the use of email, on-line Live Chat and Division 1-800 numbers.

• Create and effectively manage an Internet Customer Database which includes interest lists and VIP interest lists.

• Provide immediate or same day, email or telephone response to all Internet Customer requests with a targeted goal of five minute turnaround for initial inquiry.

• Educate Internet Customers on current/future community and product offerings and incentive opportunities.

• Follow-up with Internet Customers per the follow-up program outlined by your Division.

• Complete and utilize Corporate and Division provided tracking and reporting tools to manage the Internet prospecting process and provide transparency of daily activities via Siebel, or approved Lennar System.

• Have a competent understanding of the Division's product and community offerings and incentive opportunities at all times.

• Coordinate Sales Department efforts to improve collection of email contact information as part of Customer registration process

• Monitor website data, digital photography, illustrations and virtual tours on Lennar.com and other Lennar affiliated websites.

• Compile market research on competitive web marketing programs for ideas to continue to enhance our web marketing and e-Lead generation.

• Make outbound calls daily with a weekly minimum target, based on a 40 hr week, provided by Division. Leads provided will include prospects who have had no documented follow-up in Siebel in the previous 60 day period. Accurate and detailed information must be documented in Siebel.

Education and Experience Requirements

• Minimum 1 year experience of Internet consumer experience and/or Internet exposure

• Minimum High School or GED required, some college preferred

• Valid drivers license and good driving record

• Valid Auto Insurance Coverage

• Real Estate License required

• Excellent verbal, written, and typing communication skills

• Advanced PC skills (Microsoft Excel and Word)

Life at Lennar

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth. At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.