Job Description

Internet Sales Lead

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Internet Sales Lead plays a key role in fostering and distributing leads generated through the Lennar website and other marketing channels. This position oversees and drives the performance of the Internet Sales team, ensuring alignment with organizational goals and the optimization of sales processes.

Your Responsibilities on the Team 

• Effectively capture and convert leads into viable sales prospects by creating desire for customers to visit our Welcome Home Centers (WHC).
• Assist with populating and managing the generation of “Coming Soon” community interest lists, and maintain contact with interest list Leads utilizing Lennar approved e-mail campaigns.
• Lead weekly ISC initiatives, assignments meetings to collaborate with cross-functional teams (Sales Rallies) to share best practices and drive goals.
• Gather prospective customer information and maintain communication through email, phone calls (preferably by phone), Live Chat, and other web-based tools, utilizing lead-management software to interact with prospective customers and Realtors®. Ensure timely follow-up per Company standards to facilitate appointments in Lennar communities with New Home Consultants.
• Qualify Leads based on needs facilitating appointments in Lennar communities with New Home

Consultants, and nurture existing Leads prior to community visit.

• Routinely monitor and analyze Internet Sales Coordinators’ phone calls, live chat dialogues and other correspondence to ensure superior customer care and the best representation of Lennar.
• Monitor Internet Sales Coordinators’ responsiveness to ensure timely and effective lead responses, optimizing team resources to maximize conversions.
• Manage ISC scheduling for optimal coverage and workflow efficiency, ensuring target achievement.
• Generate and analyze performance reports, providing actionable insights to Internet Sales Manager.
• Mentor and guide ISCs in sales, customer service, and performance optimization to drive optimal results, while partnering with ISM to coach and develop ISCs through small group coaching, 1:1 call reviews, and role play, providing a positive influence and serving as a role model to the entire Internet team.

Requirements

• Minimum High School or GED required. College degree preferred.
• Minimum 4+ years' experience in telephone and/or on-line customer service. Up-selling experience preferred.
• Excellent verbal and written communication skills. Spanish preferred.
• Intermediate to advanced PC skills (Microsoft Word and Excel).
• Ability to prepare written documentation and complete contract calculations.

Physical & Office/Site Presence Requirements:

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.