Job Description

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Internet Sales Manager fosters and distributes leads generated through the Lennar website and other marketing channels. The Internet Sales Manager will also manage the internet sales team.

• A career with purpose.

• A career built on making dreams come true.

• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

• Develop and implement training programs as needed to meet division traffic and sales goals.

• Guide and train Internet Sales Coordinators with phone, sales and customer service techniques to achieve optimal performance results.

• Consistently shop and ensure in-depth knowledge of new and resale competition to aid in best positioning of product, pricing and promotion of communities.

• Routinely monitor Internet Sales Coordinators’ phone calls, live chat dialogues and other correspondence to ensure superior customer care and the best representation of Lennar.

• Monitor Internet Sales Coordinators’ responsiveness to ensure all Leads are being responded to timely according to Company standards.

• Create and monitor the ISCs schedule providing appropriate coverage for the department.

• Monitor accuracy and completeness of the Internet Sales Coordinators’ appointments set and kept records.

• Attend promotional events for Communities as needed per the Director of Marketing.

• Prepare and distribute ISC performance and other reports as needed/requested.

• Facilitate weekly ISC department meetings, and assist with Sales TEAMS meetings needed per the Director of Marketing.

• Submit and maintain MLS listings for the division per direction by the Director of Sales.

• Provide continual coaching to Associates with regard to functional and behavioral standards.

• Ensure appropriate staffing to meet department needs.

• Evaluate Associates’ individual performance and plans for compensation actions in accordance with that performance in partnership with Director of Marketing.

• Perform other duties as assigned.

Requirements

• Minimum High School or GED required

• College degree preferred 

• Minimum 4 years’ experience in telephone and/or on-line customer service.  Up-selling experience preferred

• Excellent verbal and written communication skills

• Intermediate to advanced PC skills (Microsoft Word and Excel) 

• Ability to prepare written documentation and complete contract calculations

Contacts

Regular contact with Director of Marketing, Direct of Sales, Area Sales Managers and New Home Consultants.  Regular contact with the general public and National Internet Center.

Life at Lennar

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Physical & Office/Site Presence Requirements:

Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 25 pounds or less.  Finger dexterity is required to operate a computer keyboard, mouse and calculator.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.