IT Service Management Intern in Irvine, CA at Lennar Homes

Date Posted: 7/21/2021

Job Snapshot

  • Employee Type:
  • Location:
    Irvine, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


The purpose of this internship is to prepare college juniors and seniors for entry into the business world by providing a thorough understanding of the Information Technology, Business Operations and Project Management functions of Lennar Homebuilding which will include theory and practical application of attained knowledge.


Principal Duties and Responsibilities:

  • Learn and understand specific business and technology areas as assigned 
  • Document business processes that will be applied to the Service Desk Knowledgebase
  • Perform special projects as determined by Service Desk Leadership. 
  • Develop planning, organizational and time management skills
  • Increase knowledge of computer skills and technology
  • Develop team-based work competencies
  • Develop interpersonal skills in order to communicate with employees
  • Develop interpersonal skills in order to communicate with day-to-day business contacts through follow up calls
  • Develop interpersonal skills in order to communicate with external clients
  • Managing Service Desk Queues in ServiceNow Ticketing System
  • Assisting with completion and closure of outstanding cases


Education and Experience Requirements:

  • Local college juniors and seniors with a 3.0 GPA or better.
  • Major desired: Business or Technology
  • Energetic, organized and detailed skilled with today’s technology
  • Active in extra -curricular activities within community and campus life
  • Highly developed interpersonal skills and the ability to work well in a team-based environment
  • Independent worker
  • Ability to dedicate 40 hours per week to this intern program.

Physical Requirements:

This is primarily a sedentary office position which requires the IT Service Management Intern to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

Additional Requirements:

  • Arrive to Work on Time.
  • Follow directions from a supervisor.
  • Work independently of daily supervision.
  • Interact well with co-workers and associates at all company levels.
  • Accept constructive criticism.
  • Work as part of a team
  • Understand and follow documented work rules and department procedures.
  • Present training material either in person or via Microsoft Teams. 

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.



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