Manager in Miami, FL at Lennar Homes

Date Posted: 5/11/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Miami, FL
  • Job Type:
  • Experience:
    At least 7 year(s)
  • Date Posted:
    5/11/2021
  • Job ID:
    2021-16649

Job Description

Overview

*This role is currently remote but selected candidate must be located near one of our many offices in the United States, and may be required to report to an office some of the time.*

Lennar is seeking a highly organized, analytical, and motivated change management and communications leader. This role is critical to the goal of establishing methods and ensuring adoption of workforce change, including preparing and supporting impacted individuals, establishing the necessary drivers and steps for change, and monitoring pre- and post-change activities to ensure successful implementation, while simultaneously driving effective, engaging, and timely communications, meetings, and events. Responsibilities will include, but are not limited to: supervision of the IT Communications team, department meeting planning and calendar – Town Hall meetings, leadership offsite, IT event coordination, and Change Management Training.



Responsibilities

  • Provide leadership to implement tools and communication campaigns that align and motivate our workforce around key themes.
  • Develop and mentor direct report(s) to increase leadership, consulting, technical and customer service skills.
  • Develop, execute, and evaluate communications campaigns that utilize a variety of channels to engage the end-user.
  • Ensure that all content is the highest quality, creative and compelling, and aligned and integrated with the appropriate Department messages.
  • Evaluate, report on, and improve effectiveness of communication strategy.
  • Contribute communication strategy to the change management plan or document activities in a separate communication plan.
  • Support coordination and delivery of communications events, such as technical guest speakers and management presentations.
  • Collaborate with subject matter experts and technical leads to identify key messages, benefits, and end-user impacts.
  • Calibrate with Associate and Executive communications to deliver cohesive messaging.
  • Create clear communications and messaging that leverage the standard platforms.
  • Create content for print, electronic, audio, face-to-face and video distribution.
  • Create elevator pitches, talking points, and Frequently Asked Questions, etc.
  • Ensure messaging and calendar alignment across IT projects/teams.
  • Identify and remediate existing information that may conflict with new messaging.
  • Edit and organize content for newsletters.
  • Support hands-on production of final deliverables to ensure consistency and reinforce values to strengthen our technology vision.
  • Assist training and support teams by contributing and reviewing training materials, knowledge base articles, outage notifications, etc.


Qualifications

Education and Experience Requirements:

  • Bachelor’s Degree in Marketing, Communications or related field preferred
  • 7+ years communications experience supporting IT, digital, or change management
  • Hands on experience in program and/or business communication
  • Some experience in business/industry (beyond IT), managing cross-functional teams or projects; and influencing management and key stakeholders
  • Exceptional verbal and written communication skill explaining technical concepts to non-technical users
  • Demonstrated experience presenting and managing questions with large groups
  • Strong ability to source, develop, and draft a wide range of communications materials - including blog posts, narratives, and video scripts
  • Proven organizational and project management skills; Ability to manage programs from concept to completion flawlessly, working with internal teams and external vendors
  • Exceptional attention to detail and ability to manage multiple, competing priorities
  • Strong operational rigor and self-discipline
  • Comfort working at a fast pace and with ambiguity
  • Self-motivated and highly collaborative

Business Skills:

  • Directly surpervise IT Communications team
  • Translates organizational goals into functional and individual objectives; monitors progress against agreed quality and performance criteria
  • Allocates and prioritizes routine tasks and/or project work; provides support and guidance to their team
  • Facilitates effective working relationships between team members
  • Maintains staffing for team, including hiring, onboarding, training, evaluation and performance management
  • Influences improvements of business and IT processes to improve performance
  • Develops and maintains effective working relationships with key stakeholders and ensures team provides great customer service
  • Incorporates business strategy into decision making process
  • Defines options, risks and impact of changes in the business for functional area

Technical Skills:

  • Manages the operation, control, maintenance and effective use of technology in assigned area; monitors performance
  • Provides technical management; monitors work to ensure that agreed service levels are met and all relevant policies and procedures are followed
  • Provides support services and ensures that operational problems are identified, recorded, monitored and resolved
  • Provides appropriate status and reporting at various organizational user levels
  • Ensures operational procedures and practices are fit for purpose and current
  • Monitors process/risks and initiates actions to handle exceptions

Cultural Skills:

  • Influences/drives accountability within teams
  • Facilitative; leverages effective working relationships to drive improvements
  • Initiates/leads change within area of expertise
  • Influences others and works with integrity; upholds organizational values
  • Sensitive and responsive to internal and external needs; implements solutions
  • Improves business productivity by proposing innovative and creative solutions; proactively identifying risks and mitigations
  • Promotes a supportive and collaborative work environment across diverse groups
  • Evaluates interdependencies; thinks critically/systemically in solving problems
  • Behaves as a role model for proper behavior related to diversity

Physical Requirements:

This is primarily a sedentary office position which requires the Manager, Communications to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

 

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

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