Salesforce Support Analyst I in Sunrise, FL at Lennar Homes

Date Posted: 9/20/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Sunrise, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/20/2021
  • Job ID:
    2021-19683

Job Description



Overview

Lennar Corporation utilizes Salesforce (Sales, Service and Marketing Cloud) as the Customer Relationship Management (CRM) tool.  This is a very fast paced and highly collaborative environment with many moving pieces.  We are looking for a talented CRM Support Analyst with exceptional skills in customer support who wants to make a difference in the solution.  This role will be part of a team working to provide application support and maintenance to Lennar’s CRM users and interface with application development to maintain awareness of new application deployments.



Responsibilities

  • Provides level 1 support functions. Solve routine problems. Demonstrate basic knowledge and interest of IT Technologies throughout assigned area. Assist in the day to day analysis, data mining and data exploration of assigned technologies.
  • Ensure that trouble tickets are addressed on agreed service levels through prioritization, incident recording, recognition, isolation, resolution and follow-up.
  • Competently performs tasks under direct supervision. Adjust to changes priorities/tasks with guidance from more experienced associates. Learn from others how to prioritize for maximum effectiveness. Respond effectively to direct request for information and use appropriate tools.
  • Demonstrate an interest in the performance of the organization. Begin to learn the links between business drivers and IT processes.
  • Maintain effective working relationships, supporting company leadership and team.


Qualifications

Education and Experience Requirements:

  • Bachelor’s degree in Information Technology or related field, or Salesforce Administrator certification
  • Knowledge of ServiceNow, Jira and Call center experience a plus

Physical Requirements:

This is primarily a sedentary office position which requires the Salesforce Support Analyst to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. 10-20% of travel is required.

 

Additional Requirements:

  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Flexible during times of change.
  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.
  • Strong written and oral communication skills.
  • Strong interpersonal and operational skill sets
  • Adept at conducting research into salesforce related issues with strong analytics skills.
  • Must be able to learn, understand, and apply new technologies.
  • Strong Customer service skills and focus required.
  • Ability to effectively prioritize and execute tasks in a fast-paced environment is crucial
  • High degree of professional integrity.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

#CB

#Redhen



Type

Regular Full-Time

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