Sr. Customer Care Representative in Morrisville, NC at Lennar Homes

Date Posted: 10/1/2021

Job Snapshot

Job Description



Overview

Responsible for managing and overseeing homes under warranty and final Quality inspections in assigned community(ies).  Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners to ensure homeowner satisfaction. Handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests and expedite repairs to ensure homeowner satisfaction.



Responsibilities

  • Manages completion of quality home repairs within standards set by company and industry specifications
  • Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager
  • Contact homeowner within 24 hours and inspect calls within 72 hours
  • Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
  • Monitors business partners work for completion and satisfaction of repairs
  • Completes minor home repairs; obtains customer’s approval for completed work
  • Monitors status reports for accuracy
  • Expedites emergency repairs
  • Assists in maintaining community standards
  • Meets and greets homeowners during orientation walk
  • Ensure job site cleanliness and safety
  • Communicate effectively and professionally both verbally and in written correspondence
  • Work closely with the customer care team to ensure open communication on all matters; develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality end result
  • Provide trade partner feedback to the Director of Construction & Customer Care concerning the trade partner’s timeliness and attention to detail
  • Other duties as assigned

#CB



Qualifications

  • High School Diploma or equivalent required, or equivalent work experience
  • Bachelor’s degree in related field preferred
  • Minimum 10 years customer service experience required with a homebuilder
  • Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
  • Ability to read blueprints
  • Must possess carpentry skills
  • Able to analyze problems, determine solutions, and produce desired outcome
  • Intermediate to advanced PC skills (Microsoft Word and Excel) 
  • Excellent verbal and written communication skills
  • Must possess professional attitude to represent company in a positive manner
  • Valid Driver’s License and good driving record



Type

Regular Full-Time

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