Job Description

Senior Product Manager – Road to Close

Why Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

As Senior Product Manager for Road to Close, you will own the end-to-end pre-close buyer journey from the moment a customer signs their purchase agreement through the day they receive their keys. You will lead the development of a digital-first closing experience that reduces buyer anxiety, drives on-time closings, and deepens engagement with Lennar's affiliated services across mortgage, title, and insurance. This is a mission-critical role where you will define the strategy, shape the roadmap, and drive measurable outcomes across buyer communications, concierge, QC/QA, and One Lennar closing coordination. You will work across Design, Engineering, Data, Operations, and Sales to deliver a seamless, intelligent pre-close experience that sets a new standard for how Lennar guides buyers to the finish line.

Your Responsibilities on the Team

• Own the end-to-end product strategy and roadmap for the pre-close buyer experience, spanning contract through closing across all buyer touchpoints.
• Build and deliver a unified buyer portal that gives customers real-time visibility into their construction progress, milestone completions, document requirements, and closing readiness in a single, clean experience.
• Lead communication rationalization efforts to consolidate, sequence, and personalize the full stream of pre-close buyer communications — reducing noise, improving relevance, and ensuring buyers always know what to do next.
• Drive the digital concierge experience that guides buyers through the closing process, proactively surfaces next steps, and connects them to the right resources at the right moment.
• Partner with Title, Mortgage, and Insurance affiliated business teams to create a seamless One Lennar closing experience, reducing friction for buyers who utilize Lennar's affiliated services and surfacing opportunities to increase affiliate capture rates.
• Design and deliver QC/QA workflows that give buyers and internal teams clear visibility into home quality milestones, punch list resolution, and pre-close inspection status — building confidence heading into closing.
• Align multiple upstream and downstream teams including Sales, Construction, Title, Mortgage, Insurance, and Closing Operations on goals, metrics, rollout plans, and process changes.
• Define and own the metrics that matter, including on-time closing rates, buyer satisfaction scores, affiliate capture rates, and reductions in pre-close buyer escalations and inbound contact volume.
• Manage the full product lifecycle from concept through launch and continuous improvement.

Requirements

• 5–10 years of Product Management experience, with demonstrated ownership of an end-to-end product area.
• Experience building consumer-facing web or mobile products with a strong focus on UX/UI and user-centric design.
• Proven ability to drive alignment across cross-functional teams including Engineering, Design, Data, Operations, and Marketing.
• Strong analytical capabilities with experience using data to prioritize, evaluate, and communicate product decisions.
• Experience with AI-powered products, automation workflows, or communication platforms is strongly preferred.
• Familiarity with CRM platforms, transaction management systems, or real estate closing processes is a plus.
• Experience in homebuilding, real estate, mortgage, or title is a plus.
• Excellent communication skills and executive presence, with the ability to deliver crisp, credible briefs and navigate difficult trade-off conversations.
• Strategic thinker with the ability to operate independently, resolve ambiguity, and drive outcomes in a complex, fast-moving environment.
• Bachelor's degree required.
• Humble, hungry to make an impact, and proactive in taking initiative.

What is Product at Lennar like?

• We believe in the lean startup philosophy. It is important that we test and learn quickly to inform our product strategy and direction.
• You will report directly to our Director of Product and will work closely with other product managers to develop a vision for your specific product area.
• We believe in hiring smart and talented product managers and as a result you will have a good deal of autonomy to articulate and drive your product strategy.

• This information is intended to be a general overview and may be modified by the company due to factors affecting the business.

General Overview of Compensation & Benefits:

We reasonably expect the base compensation offered for this position to range from an annual salary of $133,800.00 - $167,300, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.

• This position may be eligible for bonuses.
• This position may be eligible for commissions.
• This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.