Job Description

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

As Senior Product Manager for Homeowner Experience, you will own the end-to-end post close
journey from the moment a homeowner closes on their new home through every
touchpoint that follows. You will lead the development of an AI-driven homeowner
platform that creates customers for life, reduces warranty cost to serve, and unlocks new
revenue and referral opportunities. This is a mission-critical role where you will define the
strategy, shape the roadmap, and drive measurable outcomes across warranty,
community, and post-close engagement. You will work across Design, Engineering, Data,
Operations, and Sales to deliver a seamless, intelligent experience that sets a new
standard for how Lennar supports its homeowners.

• A career with purpose.

• A career built on making dreams come true.

• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

• Own the end-to-end product strategy and roadmap for the post-close homeowner
experience, spanning warranty, community engagement, and lifetime customer
value.
• Build and deliver a unified homeowner portal that consolidates warranty, HOA
information, community resources, referrals, and homeowner support into a single,
clean post-close experience.
• Lead the development of an AI-powered warranty claims experience including
intelligent intake, automated photo collection, instant agent decisioning, and
direct-to-trade scheduling for eligible cases, reducing manual intervention and
improving resolution speed.
• Design and deliver proactive case status communications so homeowners are
never left wondering where their warranty claim stands, reducing inbound follow-up
volume.
• Drive the development of scheduling workflows that coordinate between
homeowners, VCCR reps, field teams, and trade partners, streamlining operations
and improving the repair experience.
• Identify and build net-new revenue and margin opportunities within the post-close
experience, including referral programs, maintenance education, and repeat buyer
engagement.
• Define and own the metrics that matter, including reducing warranty cost to serve,
increasing customer satisfaction and loyalty, and generating measurable new
revenue from the homeowner base.
• Align multiple upstream and downstream teams including Warranty Operations,
Sales, Engineering, Data, and Marketing on goals, metrics, rollout plans, and
process changes.
• Manage the full product lifecycle from concept through launch and continuous
improvement.

Requirements

• 5-10 years of Product Management experience, with demonstrated ownership of an
end-to-end product area.
• Experience building consumer-facing web or mobile products with a strong focus
on UX/UI and user-centric design.
• Proven ability to drive alignment across cross-functional teams including
Engineering, Design, Data, Operations, and Marketing.
• Strong analytical capabilities with experience using data to prioritize, evaluate, and
communicate product decisions.
• Experience with AI-powered products or automation workflows is strongly
preferred.
• Familiarity with CRM platforms, warranty management systems, or customer
service tooling is a plus.
• Experience in homebuilding, real estate, or property management is a plus.
• Excellent communication skills and executive presence, with the ability to deliver
crisp, credible briefs and navigate difficult trade-off conversations.
• Strategic thinker with the ability to operate independently, resolve ambiguity, and
drive outcomes in a complex, fast-moving environment.
• Bachelor's degree required.
• Humble, hungry to make an impact, and proactive in taking initiative.

What is Product at Lennar like?
• We believe in the lean startup philosophy. It is important that we test and learn
quickly to inform our product strategy and direction.
• You will report directly to our Director of Product and will work closely with other
product managers to develop a vision for your specific product area.
• We believe in hiring smart and talented product managers and as a result you will
have a good deal of autonomy to articulate ideas and features you think will add
value to our users and business.

• This information is intended to be a general overview and may be modified by the company due to factors affecting the business.

General Overview of Compensation & Benefits:

We reasonably expect the base compensation offered for this position to range from an annual salary of $121,700.00 - $152,100, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.

• This position may be eligible for bonuses.
• This position may be eligible for commissions.
• This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.