Job Description

The Internet Sales Coordinator is responsible to provide information to the internet visitor as well as establish a relationship to help identify the specific needs of the customer. Responsible for responding to internet inquiries within a set period of time. Responsible for follow-up with previously registered leads with no current contact. Accountable for providing an extraordinary experience for all Internet generated Customer traffic.  Acquire and maintain product and community knowledge.

• Support and back-up the Internet Sales Team
• Provide community information to prospective buyers
• Effectively capture and convert Internet customer traffic into viable sales prospects by creating desire for Internet customers to visit our WHC's via set appointments.
• Qualify prospective customers based on desired location(s), timing for purchase and availability of new homes with the dialogue resulting in a scheduled appointment.
• Weekly minimum number of appointments scheduled to be determined by the Division resulting in a minimum sales performance, also determined by the Division.  
• Effectively communicate accurate and pertinent information to the NHC relative to appointments and properly document in Siebel, or approved Lennar system. Respond to correspondence regarding schedule changes/cancellations in a timely and professional manner and document accordingly.
• Create a positive experience for our Internet Customers through the use of email, on-line Live Chat and Division 1-800 numbers.
• Educate Internet Customers on current/future community and product offerings and incentive opportunities.
• Follow-up with Internet Customers per the follow-up program outlined by your Division.
• Complete and utilize Corporate and Division provided tracking and reporting tools to manage the Internet prospecting process and provide transparency of daily activities via Siebel, or approved Lennar System.
• Have a competent understanding of the Division's product and community offerings and incentive opportunities at all times.
• Coordinate Sales Department efforts to improve collection of email contact information as part of Customer registration process
• Make outbound calls daily with a weekly minimum target, based on a 40 hr week, provided by Division. Leads provided will include prospects who have had no documented followup in Siebel in the previous 60 day period. Accurate and detailed must be documented in Siebel.

#CB

• Minimum High School or GED required. Some college preferred.
• Minimum 1 years’ experience of Internet consumer experience and/or Internet exposure
• Valid drivers license and good driving record
• Valid Auto Insurance Coverage
• Excellent verbal and written communication skills
• Advanced PC skills (Microsoft Excel and Word)