Job Description

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future

The Lead Software Engineer, ServiceNow reports directly to the Engineering Manager. As a Lead Software Engineer, ServiceNow, you would be responsible for directing a team of ServiceNow developers of all experience levels in the design, development, coding, testing, and debugging.  This is also a hands-on role where you will also be expected to be configuring, developing, testing, and implementing ServiceNow for Lennar. Responsibilities include working closely with the product management team to ensure we deliver the best user experiences. As a Lead Software Engineer, ServiceNow, you will be a core player and expected to build and grow the skillsets of the more junior Engineers.

Your Responsibilities on the Team 

• Recognized role model and provide technical guidance to Associate ServiceNow developers.
• Work closely with Business Analysts/Product owners to understand and document the business outcomes and functional requirements and lead the design of complex, effective ServiceNow solutions that align with those needs.
• Collaborate with cross-functional teams and lead the implementation of ServiceNow solutions that align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain advanced scripts, business rules, and client scripts.
• Analyze platform performance, design optimization strategies, and implement performance and security improvement configurations, contributing to the overall stability, efficiency, and security of ServiceNow solutions.
• Leads implementation efforts within their area of expertise.
• Develops/implements new configurations and custom applications for ServiceNow.
• Establishes priorities aligned with business strategy, guides others within area of expertise.
• Demonstrates effective working relationships with key stakeholders.
• Defines options, risks and impact of changes in the business
• Influences / drives accountability within teams
• Facilitative; leverages effective working relationships to drive improvements
• Initiates / leads change within area of expertise
• Influences others and works with integrity and ethically; upholds organizational values
• Sensitive and responsive to internal and external needs; implements new solutions
• Improves business productivity by proposing innovative and creative solutions; proactively identifying risks and mitigations
• Promotes a supportive and collaborative teamwork environment across diverse groups
• Evaluates interdependencies; thinks critically / systemically when solving problems
• Behaves as a role model for proper behavior related to diversity

Your Toolbox 

• Recognized expert in assigned area; expertise in multiple areas / technologies.
• Implementation knowledge of different ServiceNow modules (CMDB, ITSM, HRSD, ITAM, Custom Apps, Employee center).
• Hands-on knowledge of Integration Hub, REST API and Custom Portal Widgets.
• Hands-on knowledge of Flow Designer, UI Builder, Virtual Agent, NOW mobile configuration, Business rules, Access controls, Advanced scripting.
• Experience with JavaScript, GlideScript(ServiceNow), HTML, CSS, AngularJS and other web technologies.
• Develop and maintain integrations between ServiceNow and other enterprise systems
• Proactively research / recommends new applications of technology in assigned area; drives adoption within team.
• Leads the development / revision of standards, processes and procedures in assigned area, mentors others on advanced coding techniques.
• Manages quality of code, testing and integration of deployed solutions
• Resolves integration issues across technology platforms; mentors others in problem solving techniques
• Expert in all aspects of system development lifecycle; influences methodology
• Leads product / service delivery efforts in area of expertise, ensuring change management / control processes are followed
• Aligns solutions with IT strategy and standards
• Understands nuances in different techniques and approaches
• Designs entire systems of data integration and analysis
• Performs code reviews on others' work
• Can work quickly and efficiently
• Ability to teach others through examples
• Demonstrated learning in intermediate statistics and analysis

Education and Experience Requirements 

• Bachelor’s Degree and ServiceNow Developer/Implementation certification required
• 8+ years’ experience in IT field
• 6+ years hand-on ServiceNow developer experience
• 2+ years as a Lead ServiceNow Developer

Physical & Office/Site Presence Requirements:

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.