Job Description

Platform Administrator I

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

Platform Administrator I is a dedicated resource that will play a key role in executing Encompass enhancement and change management, including business process analysis, modeling, and documentation. The Platform Administrator I works directly with the Business Analysis team to discover requirements and specifications to formulate and execute system solutions to address business needs by applying Encompass functionality to meet business requirements.

• A career with purpose.

• A career built on making dreams come true.

• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts to analyze business challenges and opportunities to create suitable business rules documentation, requirements, and specifications to then configure/modify Encompass to meet those requirements.

• Manage Encompass Loan Origination Systems by maintaining workflow and business rules as applicable.

• Monitor the ongoing system health of Encompass LOS’s

• Apply approved Change Requests to system functionality, department accessibility, department/position creation, disclosure solutions, new Form/View/Report/Process creation and enhancements, and system error, bug and problem-solving solutions and corrections

• System Persona creation and maintenance to include applicable Pipeline Views, Loan, Form and Tool accessibility rules, Encompass eFolder access and functionality and Report and Dashboard applications and settings

• Apply and update organizational user Roles and Groups for branch and team functionality access to loans, contacts, loan templates and system resources

• Follow and enforce as necessary change management functions such as promoting changes through the SDLC process and Encompass environments that will involve Lennar Mortgage infrastructure personnel and current SOX compliant policies/procedures.

• Assist Compliance and Security in ensuring Encompass is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security.

• Successfully engage in multiple initiatives simultaneously

• Collaborate with project managers, business analysts, developers, and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

• Work with training and support teams as needed to create training, support, and end-user documentation.

• Act as a liaison with third party vendors to create and maintain interfaces as needed through the Encompass network as well as custom integrations.

• Provide top level support to end-users as required.

Requirements

• Bachelor's degree in a related Business or Computer Sciences discipline is preferred.

• Understanding of mortgage origination process a plus

• Mortgage background utilizing technology solutions within a financial organization preferred

• Desire to obtain ICE Mortgage Technology Encompass Administrator certification

• Exposure to Encompass System Administration a plus

• Understanding of Software Development Life Cycle (SDLC)

• Exposure to Scrum, Agile and Waterfall methodologies

• Proficient in Microsoft Office tools, including Outlook, Word, Excel, and Visio

• Familiarity with Azure cloud environment preferred

• Knowledge of Project Management tools like ServiceNow, Targetprocess, Jira

• Must have positive attitude, work well under pressure and be a team player

• Ability to prioritize work to meet project timelines.

• Effective listening and critical thinking skills.

• Ability to work independently and within a team environment

• Effective problem-solving skills with attention to detail

• Strong work ethic

• Understand and follow posted work rules and procedures

• Accept constructive criticism

• Ability to maintain flexible work schedule, including evening and weekend work as needed

• Some travel will be required

Physical & Office/Site Presence Requirements:

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.