Job Description

Summary of Position:

The Title Officer Assistant performs specialized title processing and clerical duties, including checking documents, filing and providing prompt, prepares abstracts, and resolves title problems courteous information to customers, as well as assisting the title officer in preparing files for recording. Assists customers with requests placed over the telephone.

Principal Duties and Responsibilities:

• Filing, both manually and electronically

• Document retrieval

• Placing documents in envelopes

• Provide backup to other departments

• Occasional relief for receptionist

• Set-up files for recording

• Place back-up documentation in the correct title files; both manually and electronically

• Answer client questions

• Abstract documents for recording

• Set-up recordings

• Call-back charges

• Prepare invoices/bills for clients

• Various clerical duties involved in processing a title order

• Customer service using telephones and written correspondence

• Administer mail

• Photocopy and email documents

• Assists Title Officers, as needed

• Abstracts documents, legal descriptions, property inspection orders and other similar material. May compose cover letters and letters/emails requesting documents, statements of information and related documents and items from escrow clientele, for the purpose of facilitating processing of the title order.

• Opens correspondence and attached documents, tax reports and corresponding legal documents. Maintains numerical filing system and log of orders opened and closed.

• Assists customers by answering their inquiries regarding programs, progress of order and adjusting work priorities to meet customer deadlines. Take recording instructions from escrow officer and reviews file for correct vesting, legal description and order liability. Indicates on write-up sheet authorized exceptions to be included or eliminated in title policy.

• Performs other title support duties such as ordering county certified copies of county recorded documents, reviewing and correcting policies and comparing legal descriptions.

• May participate in company tours and represent the company at escrow association functions.

Education and Experience Requirements:

• Completion of high school and two years of responsible title company customer service experience.

• Requirements for final title reports.

• Terminology and documents related to title search, title chain and property ownership.

• Basic terminology and documents related to title searches and examinations, knowledge of title chains and property ownership.

• Customer service techniques.

• Basic English grammar and spelling

Physical Requirements:

This is primarily a sedentary office position which requires the Title Assistant to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

Additional Requirements:

• These qualifications address additional attributes that will enhance the Associate's ability to perform a particular function, but that are not required.

• Basic operation of desktop computers with specialized title company applications and common desktop software applications.

• Maintaining accuracy and high productivity and meeting urgent, fixed deadlines.

• Establishing and maintaining effective working relationships with those contacted in the course of the work, including real estate agents, escrow officers, attorneys and others.

• Clear, concise and effective oral and written communication.

• Basic operation of standard office equipment such as fax, photocopier, telephone and related items.

• The ability to identify, obtain and organize documents.

• The performance of routine operator maintenance of common office equipment and machinery.

• Printing, sorting and assembling documents rapidly and accurately.

• Operating at a high level of productivity and efficiency to meet deadlines in a high volume environment.

• Learn the rules and procedures of title support at the assigned location.

• Learn specific policies and procedures of the North American Title Company.

• Ability to identify numerical sequence in relation to the labeling on documents to obtain the correct document or file, quickly and accurately.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.