Job Description

BPO Services Specialist
 

Join a Company that Empowers you to Build your Future

Lennar Mortgage is seeking a highly motivated and detail-oriented BPO Services Specialist to play a crucial role in the efficient and effective delivery of our Business Process Outsourcing (BPO) services to our vendor(s). The BPO Services Specialist will be responsible for executing specific outsourced processes, ensuring service level agreements are met, and providing excellent communication. This role requires strong organizational, problem-solving, and communication skills, as well as the ability to work independently and collaboratively within a team.  

• A career with purpose.

• A career built on making dreams come true.

• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

• Process Execution: Execute assigned BPO processes accurately and efficiently, adhering to established procedures, workflows, specific requirements.

• Data Management: Accurately input, update, and maintain data within relevant systems and databases, ensuring data integrity and confidentiality.

• Quality Assurance: Monitor and review the quality of work performed to ensure accuracy, completeness, and compliance with quality standards and Service Level Agreements (SLAs).

• Issue Resolution: Identify, analyze, and resolve routine operational issues and escalate complex problems to the appropriate personnel in a timely manner.

• Vendor Partner Communication: Communicate effectively and professionally with vendor partner regarding process updates, inquiries, and issue resolution, under the guidance of senior team members.

• Documentation: Maintain accurate and up-to-date documentation of processes, procedures, and any exceptions or deviations.

• Reporting: Assist in the preparation of regular reports on process performance, key metrics, and any potential risks or challenges.

• Continuous Improvement: Identify opportunities for process improvement and efficiency gains and contribute to the development and implementation of solutions.

• Collaboration: Work collaboratively with internal teams (e.g., IT, Operations, Sales and IT) to ensure seamless service delivery and client satisfaction.

• Compliance: Adhere to all relevant company policies, industry regulations, and client-specific compliance requirements.

• Training and Development: Participate in training programs to enhance skills and knowledge related to BPO processes and industry best practices.

• Other Duties: Perform other duties as assigned by the supervisor or management.

Requirements

• Strong understanding of basic business processes and workflows.

• Proficiency in using computer applications, including Microsoft Office Suite (Word, Excel, Outlook)

• Excellent data entry skills with a high degree of accuracy and attention to detail.

• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.  

• Effective verbal and written communication skills.  

• Problem-solving skills and the ability to identify and resolve issues efficiently.

• Ability to work independently and as part of a team.

• Strong work ethic and a commitment to providing high-quality service.

• Ability to maintain confidentiality and handle sensitive information appropriately.

Preferred Qualifications:

• Experience in a specific industry relevant to the BPO services offered (e.g., finance, healthcare, customer support, legal).

• Familiarity with creating Standard Operating Procedures or Work Instructions

• Strong analytical and reporting skills.

This is a remote role.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.