Job Description

Manager, HR Operations

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future

This position is responsible for leading efficient processes, systems, and programs to support the best people focused service delivery. The Manager, HR Operations will serve as the leader of Lennar’s centralized HR support team, managing daily operations of the department and transformation projects aimed at improving our business. This position will ensure high quality and high touch service is delivered to associates at their first point of contact by the team of HR Operations Specialists. This role influences the direction of programs to ensure solutions are scalable and aligned to long-term strategy. The Manager, HR Operations role should be able to quickly steer to solutions by including the right people, processes, and technology. The individual will identify operational process gaps and implement improvements with measurable KPIs and SLAs. 

Your Responsibilities on the Team 

• Build and lead an engaged, positive, high performing HR Operations team that embodies an Associate experience first mindset.   

• Align activities to strategic goals and ensure the team understands the big picture and how they contribute.  

• Use good and practical business judgment to think strategically and implement actionable solutions.  

• Improve efficiency and quality of operations through collaborating with the HR Process Excellence team on the design and implementation of optimized processes and change management.  

• Simplify complex business problems, leverage, and analyze data to determine opportunities, and create cases for change when appropriate. 

• Collaborates with field and corporate HR teams to align programs and initiatives with strategic objectives and operating plans to drive positive, business-impacting change.

• Build trust and foster open communication with multiple stakeholder groups, influencing others in sensitive and complex situations. 

• Measures, coaches and mentors team members using KPIs including CSAT and SLAs that leads to Tickled, Delighted, and Happy (TDH) Associates.

• Serve as resource and escalation point for HR Operations Team Leads.

• Clearly communicate team progress and continuous improvement outcomes to stakeholders by building and sharing reports and presentations.

Your Toolbox 

• Bachelor’s degree or equivalent in a business field or related degree.  

• Minimum 6+ years of experience in various disciplines within HR – operations, business partnership, and/or technology experience preferred. 

• 3+ years managing, leading, and developing teams.  

• Advanced proficiency with HR systems, Workday and ServiceNow HR Service Delivery preferred.  

• Experience managing conflicting/shifting views and priorities and leading through ambiguous situations.  

• Effective communication skills, including defining and simplifying complex concepts and communicating to stakeholders.  

• Experience gaining insights to operational challenges and problem through data and listening

• Continuous Improvement mindset.

• Demonstrated experience leading large scale projects and team members.  

• Demonstrated experience in collaboration with HR COEs or similar across global business operations. 

• Proficiency in MS Office products.  

• Familiarity with HR compliance and employment laws.  

• PHR/SHRM-CP certification preferred.

Physical & Office/Site Presence Requirements:

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.