Job Description

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

Central objective of the Associate Relations Team is to ensure fair and respectful treatment of Associates. This role will support the Associate Relations (AR) program, AR team, HR Team, and all Associates with an emphasis on a OneLennar, frictionless approach. The ideal candidate for this position has strong decision making, communication and interpersonal skills, enabling them to work efficiently and successfully.

• A career with purpose.

• A career built on making dreams come true.

• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

• Triage new Associate Relations cases by classifying, requesting additional information, and preparing them for investigation or review.

• Develop an understanding of the voice of our Associates and Leaders.

• Drive communication to stakeholders to cut through the noise of competing requirements and facilitate action.

• Build and maintain analytics and measurements. Analyze key metrics to uncover trends and root causes that inform program design.

• Develop Quarterly Business Reviews by compiling data and narratives. Use quantitative results, perspectives, and anecdotal details to guide the business's direction.

• Serve as lead subject matter expert on case management system (including enhancements/changes), data integrity, and case assignment to include auditing all cases and follow up with appropriate owners to ensure information is complete, thorough, and accurate.

• Cross-functional collaboration: Build collaborative and influential relationships to bring solutions to life that remove friction from the Associate experience.

• Problem Solving: Troubleshoot issues independently and drive them to closure with minimal supervision; persevere in the face of internal and external barriers.

• Create, audit, and update Knowledge articles for both internal and external facing stakeholders.

Requirements

• Bachelor's degree in Human Resources or a related field.

• 3-5+ years combined human resources, labor relations, Legal, or investigation program support experience.

• 3-5+ years’ experience with Case Management Systems including backend administration.

• Solid understanding of federal and state employment and labor laws.

• Experience in an environment of high-volume investigative fieldwork

• Experience using HR metrics to find root causes

• Excellent oral and written communication skills, including the ability to propose complex solutions and explanations in writing.

• Empathetic and collaborative style of leadership.

• Able to demonstrate sound judgement even in ambiguous situations

• High attention to detail including precise and effective communications and proven ability to manage multiple, competing priorities simultaneously.

• Proven track record of taking ownership and successfully delivering results in a fast-paced, environment.

• Technically proficient in MS Office Suite systems

Physical & Office/Site Presence Requirements

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

Preferred Qualifications

• Advanced degree, or other specialized training in labor/employee relations a significant plus

• Professional HR certification preferred (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR, HRCI, AWI, etc.)

• Strong evidence of career development and or/evidence of superior performance in previous roles

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.