Job Description

Escrow Systems Support Specialist

We are Lennar Title

Lennar Title is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication to bringing homeownership to life.

At Lennar Title, you’ll build your career with a Fortune 150 company that provides an excellent work environment, plenty of opportunities for advancement, and competitive benefits and compensation. Our success is a result of supporting and rewarding our team of elite professionals, who strive to exceed superior standards and exceptional services.

Join a Company that Empowers you to Build your Future

The Escrow Systems Support Specialist provides expert-level support to escrow teams by ensuring the proper functionality of escrow management software and related systems. This position focuses on resolving technical issues, optimizing system usage, and facilitating smooth daily operations for escrow officers and support staff. The specialist works closely with internal teams and software vendors to ensure that the escrow process is uninterrupted, secure, and compliant with industry regulations.

Your Responsibilities on the Team:

• Provide Escrow System Support:

  • Serve as the primary point of contact for troubleshooting and resolving issues related to escrow management systems

  • Assist escrow officers, processors, and support staff with system-related issues, ensuring minimal downtime and quick resolutions.

  • Monitor escrow software performance, identifying areas for improvement to increase efficiency and reduce errors.

• System Configuration and Maintenance:

  • Perform system configurations, including user access setup, workflow customization, and integration of new features or tools.

  • Manage updates, patches, and system upgrades in collaboration with the IT team to maintain optimal system performance and security.

• Training and User Support:

  • Conduct one-on-one or group training sessions for escrow staff on system features, updates, and best practices.

  • Develop user guides, manuals, and FAQs to help staff effectively navigate the escrow system.

• Collaboration with IT and Vendors:

  • Liaise with software vendors to resolve advanced system issues, escalate bugs, and request customizations based on business needs.

  • Coordinate with the IT department for any necessary hardware or software support required for escrow system functionality.

• Data Integrity and Compliance:

  • Ensure that all escrow system processes adhere to regulatory compliance standards, including data security and audit requirements.

  • Perform regular system audits to ensure data accuracy, identifying discrepancies and implementing corrective actions as necessary.

• Process Improvement:

  • Analyze the escrow workflow within the system and recommend enhancements to improve operational efficiency.

  • Assist with testing new software features, releases, or integrations before implementation to minimize disruption to escrow operations.

• Report Generation:

  • Generate and manage escrow-related reports, including transaction status, user activity, and performance metrics, as requested by management.

Requirements:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• Experience:

  • 2+ years of experience in an escrow support role with a focus on escrow systems or real estate software

  • Hands-on experience with escrow management software (such as SoftPro, RamQuest, or ResWare) is required; SoftPro preferred

  • Knowledge of escrow operations, including closing, settlement, and title processes.

• Technical Skills:

  • Strong knowledge of escrow software configurations, workflows, and system integration.

  • Ability to troubleshoot software issues and implement system fixes in a timely manner.

  • Experience with user access management, system auditing, and maintaining security standards.

• Soft Skills:

  • Exceptional problem-solving abilities with a proactive approach to resolving system-related challenges.

  • Excellent communication skills, with the ability to train and support non-technical users in a clear, concise manner.

  • Detail-oriented and capable of managing multiple priorities within a fast-paced escrow environment.

Preferred Qualifications:

• Prior experience in a real estate or title company.

• Familiarity with programming languages in formula and document programming.

• Certifications in IT support or escrow management systems are a plus.

Life at Lennar Title

At Lennar Title, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.

At Lennar Title, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Physical & Office/Site Presence Requirements:

Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Job may require occasional operation of construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.